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Skills

  • Client portfolio expansion
  • Customer satisfaction feedback analysis
  • Cable management
  • Operational improvement
  • Relationship development
  • Process improvement
  • Program System Testing
  • Mobile device troubleshooting
  • In-store promotion execution
  • Project coordination

Work Experiences

  • Achieved a 69% rise in positive feedback surveys.
  • Used ServiceNow to check the inventory of the store to see if the requested items were available for purchase.
  • Achieved results within 18 months.
  • Provided customers with information about current store promotions, sales, and special events to assist them in making purchasing decisions.
  • Achieved results over a one year period.
  • Boosted team motivation.
  • Achieved this within the first 6 months.
  • Answered 12 calls per several months to help customers with their questions and concerns.
  • Addressed dissatisfied customers quickly.
  • Conducted in-depth analysis of local market trends to devise special promotions, leading to a 62% increase in foot traffic.

Summaries

  • Ambitious Wireless Sales Representative.
  • Achieved a 77% boost in overall team performance.
  • Adept at using upselling techniques.
  • Accomplished Wireless Sales Professional.
  • Achieved a 21% increase in team productivity.
  • Adept at addressing customer needs.
  • Adaptable Wireless Sales Representative with 3 years of experience.
  • Within Miscellaneous, senior Wireless Sales Representative and outstanding performer in client relations and team leadership.
  • A goal-oriented Wireless Sales Associate who is patient and knowledgeable about the products.
  • The program opportunity was pursued with the goal of teaching customers how to use and maintain technology.

Accomplishments

  • Resolved product issue through consumer testing.
  • Managed in-store inventory levels and applied just-in-time ordering methods, reducing stockouts by 61% and improving product availability.
  • Streamlined the sales call follow-up process, leading to a 28% reduction in missed opportunities.
  • Documented and resolved process which led to procedure.
  • Developed and deployed sales pitches and product demos that boosted conversion rates by 55% on average.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved 2 customer escalations monthly, resulting in a 65% decrease in negative customer feedback.
  • Achieved Innovation Award for outstanding customer service, recognized as one of the top sales representatives in Denver for 2019.
  • Maintained a running knowledge of competitor promotions, consistently beating local competitors by offering tailored offers to targeted customers.
  • Spearheaded a retail merchandising optimization project that increased foot traffic by 77%.

Affiliations

  • Sales and Marketing Professional Association
  • International Association for Contract and Commercial Management (IACCM)
  • Wireless Technology Association (WTA)
  • Certified Wireless Sales Professional (CWSP) Certification
  • Corporate Sales Executives Association
  • National Alliance of Customer Operations (NACO)
  • Society for Human Resource Management (SHRM), Sales Specialist Division
  • Salesforce Certification Network
  • Retail Management Institute
  • American Medical Informatics Association

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Mobile Technician (CMT) by Cedar Works
  • Apple Certified iOS Technician (ACiT)
  • Certified Professional Sales Leader (CPSL) by Ironclad Systems
  • CompTIA Project+
  • Google Analytics Individual Qualification (GAIQ)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certified Wireless Sales Expert (CWSE)
  • Salesforce Certified Administrator

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