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Skills

  • Site plans and drawings
  • Handling technical inquiries
  • Regulatory compliance
  • Project coordination
  • Process improvement
  • Escalation management
  • Upselling techniques
  • Key account management
  • Community outreach for service contracts
  • Operational improvement

Work Experiences

  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Achieved a 72% improvement in customer service ratings.
  • Achieved this within the first 6 months.
  • Answered 12 calls per several months to help customers with their questions and concerns.
  • Transported Asana to several months customer locations.
  • Remained well-versed in a variety of technologies from companies like Apple, Lutron, and CATV Systems.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated with colleagues and cross-functional teams to introduce a new Six Sigma training program, improving overall technical understanding by 40%.
  • Attended 13 local events.
  • Conducted in-depth analysis of local market trends to devise special promotions, leading to a 62% increase in foot traffic.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achievement-oriented Wireless Sales Representative.
  • Accomplished Wireless Sales Representative with demonstrated success in organizing community outreach programs, signing 3 contracts for wireless services in Phoenix and increasing brand visibility in key markets.
  • Accomplished Wireless Sales Professional with expertise in wireless plan benefits and product knowledge, resulting in continuous service upgrades and high customer satisfaction ratings. Recognized for achieving a 32% customer feedback improvement.
  • Achieved an overall 48% sales increase.
  • Adept at analyzing local competition.
  • Ambitious Wireless Sales Representative.
  • In the Miscellaneous, I'm looking for a new sales-oriented position.
  • Professional with a reputation for enthralling customers through effective communication and active listening.
  • Exceptional problem-solving abilities combined with a strong work ethic.

Accomplishments

  • Implemented a feedback system that reduced customer complaints by 82% and improved overall satisfaction scores.
  • Maintained a running knowledge of competitor promotions, consistently beating local competitors by offering tailored offers to targeted customers.
  • Resolved 2 customer escalations monthly, resulting in a 65% decrease in negative customer feedback.
  • Developed and maintained key relationships with corporate clients, resulting in 4 new partnership agreements in 18 months.
  • Led the launch of a new Microsoft Excel and secured its positioning within the top 9% performers in the region within the first three years.
  • Devised loyalty programs tailored to high-value customers, resulting in a 19% increase in customer lifetime value.
  • Coordinated with cross-functional teams to ensure the timely implementation of promotional campaigns, driving a 21% sales increase.
  • Led a cross-functional team in the execution of a regional product launch, achieving a 34% market penetration within three years.
  • Resolved product issue through consumer testing.
  • Delivered coaching to underperforming sales staff, increasing their sales performance by 76% in 6 months.

Affiliations

  • Rotary International
  • International Association of Administrative Professionals
  • Business Sales and Development Association (BSDA)
  • National Retail Federation (NRF)
  • Sales and Marketing Professional Association
  • Certified Retail Solutions Consultant (CRSC)
  • Digital Transformation and Retail Sales Network
  • National Association of Sales Professionals (NASP)
  • Salesforce Certification Network
  • Cellular Telecommunications and Internet Association (CTIA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Ads Mobile Certification
  • Certified Wireless Sales Expert (CWSE)
  • Certified Product Manager (CPM)
  • Salesforce
  • Certified Wireless Field Engineer (CWFE)
  • CISSP Wireless Security Certification
  • Digital Marketing in Retail Certification by metric
  • Certified Retail Sales Manager (CRSM)

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