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Skills

  • Strategic planning
  • Cost controls
  • Conflict resolution in high-stress settings
  • Cost-effective purchasing strategies
  • Operational improvement
  • Vendor Negotiations
  • Continuous improvement processes
  • Safe food handling
  • Project organization
  • Food safety management

Work Experiences

  • Collaborated with front-of-house teams.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Decreased food preparation time by 63%.
  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
  • Authored sanitation and safety handbook for new hires, standardizing procedures that led to a drastic decline in workplace incidents.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Achieved a 69% increase in employee satisfaction.
  • Achieved a successful health inspection score of standard in 2018.
  • Achieved 21% faster service times.

Summaries

  • Efficient Back of House Manager with over 13 years of experience in standard and initiative service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Achieved a health inspection score of metric in 2022.
  • Accomplished Back of House Manager with expertise in conflict resolution, fostering a positive kitchen environment while enhancing team productivity.
  • Achieved zero service complaints.
  • Achieved 52% increase in staff proficiency.
  • Excellent communicator with a diverse set of management skills who can manage multiple projects at the same time.
  • Accomplished leader with a successful track record in vendor negotiations, reducing costs by $11 while enhancing supplier relationships.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Years of progressive leadership experience 3
  • Customer experience is known to be enhanced by this dynamic presence.

Accomplishments

  • Resolved product issue through consumer testing.
  • Forecasted inventory requirements, reducing over-ordering by 59% and improving freshness of ingredients.
  • Created staff retention programs, lowering turnover rates by 72% in 2023.
  • Mentored 7 sous chefs, supporting their career growth and ensuring strong leadership coverage in absence of the head chef.
  • Reduced kitchen labor hours by system per week through process automation and task delegation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Expedited back of house processes by introducing a streamlined food storage system, improving the kitchen's utilization rate by 73%.
  • Redesigned inventory system, cutting food waste by 22% and saving approximately $152,000 annually.
  • Led the initiative to implement allergen labeling procedures, reducing customer complaints related to dietary restrictions by 49%.
  • Initiated a tracking system for waste management, reducing food spoilage waste by 75%.

Affiliations

  • American Society of Baking (ASB)
  • International Association of Culinary Professionals (IACP)
  • International Association for Food Protection (IAFP)
  • National Kitchen and Bath Association (NKBA)
  • Foodservice Consultants Society International (FCSI)
  • Toastmasters
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Certified Food Manager (CFM)
  • International Foodservice Executives Association (IFSEA)

Certifications

  • Apple Certified Associate (ACA)
  • Leading Change for Sustainability - process
  • Food Allergen Awareness Certification - Boston
  • Certified Food Safety Manager (CFSM) - Washington
  • Certified Trainer in Hospitality Management
  • ServSafe Food Protection Manager Certification
  • CompTIA Network+
  • Conflict Resolution and Mediation Certification – Brightline
  • ServSafe
  • OSHA 30-Hour General Industry Certification

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