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Skills

  • Customer service
  • Kitchen equipment operation and maintenance
  • Customer feedback loops management
  • Conflict resolution and mediation
  • Meeting facilitation
  • Time management
  • Inventory controls
  • Upselling techniques
  • Complaint resolution
  • Recruitment

Work Experiences

  • Achieved a 58% increase in positive reviews.
  • Achieved a 19% improvement in retention rates.
  • Assisted in reopening operations.
  • Prepared meals from scratch using authentic, well-known recipes to generate repeat business.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Consistently maintained high cleanliness standards.
  • Collaborated with management to develop shift goals and strategies, increasing team performance by 22% in 18 months.
  • Consistently surpassed sales targets.
  • Consistently maintained high cleanliness standards and safety compliance, passing all health inspections with zero violations.
  • Achieved Scrum Master certification in 2016.

Summaries

  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Experienced Shift Member with a track record of building and motivating strong restaurant teams to assist 9 customers on a daily basis.
  • Talented chef with 5 years of experience preparing and serving a wide range of foods.
  • Within Miscellaneous, senior Shift Member and outstanding performer in stakeholder engagement and quality assurance.
  • Achieved 52% positive feedback.
  • With customers and team members alike, be upbeat and positive.
  • Multitasking expert with a methodical approach.
  • Achieved 15% higher customer satisfaction.
  • Shift Member is a multi-talented Shift Member who is consistently rewarded for planning and operational improvements.
  • Boosted customer satisfaction.

Accomplishments

  • Oversaw quality control processes, ensuring compliance with operational and safety regulations.
  • Resolved product issue through consumer testing.
  • Led weekly team meetings to improve communication, resulting in conflict reduction by 67%. Effective over two years.
  • Managed customer complaints by using de-escalation techniques, reducing negative feedback by 63%.
  • Awarded Innovation Award for consistently delivering exceptional service and maintaining a 34% customer satisfaction rate.
  • Executed shift schedule management, reducing scheduling conflicts and call-ins by 28%.
  • Collected and analyzed positive feedback data, helping refine service strategy and increase repeat customer rates by 83%.
  • Collaborated with senior management to develop new customer service protocols, resulting in a 69% improvement in feedback scores.
  • Completed thorough daily shift reports, ensuring accurate communication of goals, issues, and successes to following shifts.
  • Assisted in the launch of new menu items, helping increase sales by 64% during promotional periods.

Affiliations

  • American Marketing Association
  • Leadership for Shift Workers Workshop Attendance – 2016
  • National Retail Federation (NRF) – If the role involves retail shift management
  • Association for Computing Machinery
  • Society for Human Resource Management (SHRM) – Relevant for staff supervision and dispute resolution
  • Time Management for Restaurant Professionals Course Participation
  • CliftonStrengths Café Team Leadership Program – 2018
  • Customer Service Excellence Certification
  • Business Management Certificate – Specializing in Shift Operations, Boston College
  • Association for Supply Chain Management (APICS)

Certifications

  • Emergency First Aid & CPR Certified 2018
  • CompTIA Network+
  • Certified Loss Prevention Specialist 2019
  • Customer Service Excellence Certification - Brightline, 2019
  • Certified Public Accountant
  • Certified Forklift Operator - OSHA Compliance 2015
  • Certified Restaurant Manager (CRM) 2020
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Apple Certified Associate (ACA)

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