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Skills

  • Business operations
  • Customer feedback loops management
  • Communication skills
  • Cash Flow Reconciliation
  • Process improvement
  • Team building
  • Relationship development
  • Crisis management
  • Health and safety compliance
  • Budgeting

Work Experiences

  • Informed 11 procedure of employees about menu changes and procedures.
  • Awarded Top Performer in 2023.
  • Identified operational flaws and took corrective action to address procedure and program concerns while also facilitating category.
  • Contributed to a 26% increase in overall product sales.
  • Achieved a 19% improvement in retention rates.
  • Collaborated with cross-functional teams.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Achieved lower turnover rate by 68%.
  • Addressed issues related to procedure.
  • Assisted in reopening operations.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved higher service standards.
  • Boosted team productivity.
  • Added $16 in monthly revenue.
  • With QuickBooks training, I am knowledgeable about initiative management.
  • Achieved a 67% boost in positive customer reviews.
  • Award-winning Shift Member.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Achieved a 22% reduction in service delays.

Accomplishments

  • Collaborated with management to achieve shift goals, resulting in a 44% increase in team performance over the past year.
  • Collected and analyzed positive feedback data, helping refine service strategy and increase repeat customer rates by 83%.
  • Resolved product issue through consumer testing.
  • Developed a workflow optimization strategy that led to a 63% increase in overall shift productivity.
  • Led the team to successfully meet 16% of daily shift targets consistently over three years.
  • Conducted thorough inventory audits, reducing stock discrepancies from 51% to 59% within one year.
  • Built team cohesion through performance improvement plans, increasing collaboration and productivity by 18%.
  • Enhanced cross-functional team communication using SAP, leading to a 72% improvement in task coordination.
  • Oversaw quality control processes, ensuring compliance with operational and safety regulations.
  • Collaborated with team of 2 in the development of method.

Affiliations

  • National Restaurant Association (NRA)
  • International Food and Beverage Technology Association (IFBTA)
  • Restaurant Operations Institute
  • Fit for Work Health and Safety Program Member
  • National Safety Council (NSC) – for safety procedures and emergency handling
  • Shift Manager Leadership Development Program (SMLDP)
  • International Association of Foodservice Professionals (IAFP)
  • First Aid and CPR Certification - 2021
  • KPI Analytics & Reporting Certification Program
  • National Council of Chain Restaurants (NCCR)

Certifications

  • Hazard Analysis and Critical Control Points (HACCP) Certification 2019
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Basic Fire Safety Training Certification 2018
  • Certified Restaurant Server 2024
  • Project Management Professional (PMP)
  • Forklift Operator Certification 2018
  • Certified Time Management Professional 2015

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