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Skills

  • Stockroom organization
  • Team Leadership
  • Inventory control systems
  • Relationship development
  • ServSafe
  • Time management
  • Complaint resolution
  • Risk mitigation
  • Business operations
  • Team management

Work Experiences

  • Collaborated with the logistics team.
  • Attended daily operational meetings with management.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Balanced workload across team members.
  • Adapted to changing priorities.
  • Assisted in developing standard operating procedures for safety compliance, contributing to ITIL award in 2023.
  • Assisted management with shift scheduling.
  • Achieved seamless operational efficiency.
  • Kept the food preparation areas clean, sanitized, and well-organized.
  • Assisted management with shift scheduling and payroll tracking, ensuring timely and accurate completion for a team of 16 employees.

Summaries

  • Collaborative General Team Member with experience in coordinating with cross-functional teams to reduce errors and improve efficiency, resulting in 17% fewer order processing issues in 2020.
  • Achieved accuracy through meticulous data entry and tracking.
  • General Team Member with 7 years of successful performance reporting and strategic planning experience.
  • Food service team member with extensive General Team Member experience in program environments.
  • Strengths in strategic planning and client relations backed up by Retail training.
  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • With 3 years of experience serving metric food, capable General Team Member.
  • Keep the kitchen and program areas clean and tidy at all times.
  • Assisted with shift transitions.
  • Capable of handling fast-paced environments.

Accomplishments

  • Coordinated with the inventory team to improve supply chain efficiency, decreasing stock shortages of high demand items by 72%.
  • Developed a training manual for new hires, improving comprehension of safety protocols and decreasing accidents by 52% over 16 months.
  • Contributed to team’s success by voluntarily taking additional shifts during understaffed periods, helping reduce turnover rate by 67%.
  • Collaborated within a multicultural team to address customer complaints, improving issue resolution time by 6 minutes per inquiry.
  • Reduced order fulfillment times by 57% by refining stockroom organization and reducing retrieval times for popular items.
  • Assumed leadership responsibilities during shift transitions, ensuring continuous service and smooth operations during peak hours.
  • Cohesively worked with a team of 6 to exceed monthly sales targets by 17% through effective up-selling and cross-selling strategies.
  • Efficiently completed back-office administrative duties including filing, data entry, and stock updates, saving approximately 8 hours per week.
  • Utilized system to track sales metrics and customer information, ensuring personalized service that increased repeat business by 49%.
  • Resolved product issue through consumer testing.

Affiliations

  • National Restaurant Association
  • International Association of Administrative Professionals
  • Women in Retail Leadership Circle
  • Customer Contact Week (CCW) Network
  • Association for Computing Machinery
  • Toastmasters
  • Freemason
  • Society of Human Resource Management
  • National Association for Sales Professionals (NASP)
  • Supply Chain Management Association

Certifications

  • ServSafe
  • Certified Logistics Associate (CLA) Harbor & Co.
  • Retail Management Certification - Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Data Entry Specialist - Beacon Labs
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Food and Beverage Handling Permit – initiative
  • Risk Management in Retail Certification – Northwind

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