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Skills

  • Cross-functional team collaboration
  • Clinical process enhancement
  • Relationship development
  • Customer service expert
  • Data entry
  • Conflict resolution in high-pressure environments
  • End-user training and education
  • Mac systems
  • Hands-on training session development
  • Operational improvement

Work Experiences

  • Collaborated with cross-functional teams.
  • Configured and tested custom Soarian Ambulatory modules for system clinics, enhancing operational efficiency by $6 annually.
  • Achieved results within several months.
  • Achieved a 50% customer satisfaction rate.
  • Achieved go-live within scope.
  • Conducted workshops a month post-go-live.
  • Led a support team that assisted an average of 5 users globally in a 24/7 support environment as a level-three supervisor.
  • Collaborated with healthcare executives.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Analyzed gaps in existing workflows.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Accomplished in driving healthcare staff engagement during Soarian go-live processes, demonstrated by a significant 30% reduction in workflow-related errors.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Soarian Ambulatory Go-Live Consultant with a 18-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Scrum Master and Six Sigma are proudly certified.
  • Achieved a 57% reduction in workflow-related errors.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in providing end-to-end system configuration support, reducing time-to-implementation by 28%, leading to faster adoption across clinics.
  • Accomplished Soarian Ambulatory Consultant.

Accomplishments

  • Authored Soarian Ambulatory troubleshooting best practices guide, significantly reducing response times for common issues by 21%.
  • Trained 18+ healthcare personnel during Soarian go-live, achieving a 60% user proficiency rate by Day 1.
  • Standardized troubleshooting guides for Soarian Ambulatory, reducing help desk tickets by 56% over several months.
  • Resolved 17 technical escalations during Soarian Ambulatory rollouts in three years, boosting operational efficiency by 67%.
  • Delivered specialist Soarian training for administrative staff, reducing missed revenue capture by 83% over several months.
  • Led an initiative to integrate Soarian with patient engagement tools, which resulted in a 31% reduction in no-show rates at 15 sites.
  • Led go-live support transitions at 13 clinics, focusing on KPI-driven outcomes and achieving improvements in system usability time by 51%
  • Developed clinic-specific reporting dashboards, improving KPIs monitoring and business intelligence with a 51% increase in data clarity.
  • Advised leadership on improving user adoption tactics, leading to a 70% increase in Soarian usage compliance across departments.
  • Partnered with leadership to create business continuity plans, minimizing disruptions during Soarian upgrades by 9 hours.

Affiliations

  • National Association of Social Workers
  • Affiliated with the Emergency Nurses Association for workflow enhancements in ED
  • Project Management Professional (PMP) Certification through PMI
  • Association of Clinical Documentation Improvement Specialists (ACDIS)
  • Affiliated with system EMR Training Leadership Group
  • College of Healthcare Information Management Executives (CHIME)
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Association for Computing Machinery
  • Affiliated with the Soarian Ambulatory Consultants Professional Group

Certifications

  • Electronic Medical Record Implementation Specialist Summit Group
  • Certified HIT Implementation Professional – Soarian Ambulatory Focus
  • Certified Healthcare Technology Specialist (CHTS) – Implementation Support Specialist
  • Certified Electronic Health Record (EHR) Access Manager QuickBooks
  • Certified Professional in Patient Safety (CPPS)
  • Certified EHR Specialist by Meridian
  • Health IT Certification - EHR Implementation Specialist 2019
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Soarian Certified Management Consultant from program 2018

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