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Skills

  • Territory Sales Experience
  • Infection control maintenance
  • Periodontics proficiency
  • Pulpotomy expertise
  • Extracting teeth
  • Dental radiography
  • Preventive care
  • Topical fluoride (TF)
  • Insurance verification competency
  • Customer satisfaction

Work Experiences

  • Solved program issues, improved operations, and provided excellent customer service.
  • Used X-ray interpretation to make accurate diagnoses and treatment decisions.
  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Managed
  • Followed the dentist's postoperative instructions to the letter.
  • Facial lacerations, intraoral lacerations, and fractured facial bones were all treated by me.
  • Sought advice.
  • Completed complex surgical extractions of partially and fully impacted teeth that required sectioning of teeth and ostectomy with a surgical handpiece.
  • Finished patient consultations for the treatment plan.
  • Made a proposal

Summaries

  • Professional with over 11 years of experience in project management and process improvement initiatives across the enterprise.
  • Deadline-driven
  • In fast-paced, high-volume medical offices, she shines.
  • Initiative and program are examples of abilities.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Junior Dentist with 12 years of successful client relations and quality assurance experience.
  • Determined sales and marketing professional with 16 years of experience in procedure industry.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a category position with a forward-thinking organization.

Accomplishments

  • Documented and resolved method which led to procedure.
  • Trained 16 dental assistants on new sterilization techniques, reducing cross-contamination risks by 63% in less than 18 months.
  • Resolved patient complaints compassionately, leading to a 23% decrease in negative online reviews and increased patient loyalty.
  • Utilized knowledge of the latest dental materials and applications, enhancing the success rate of restorations and crowns for 7 patients.
  • Facilitated clinical training for new hires, leading to faster onboarding and 46% improvement in clinic staffing and procedure times.
  • Mentored a team of 7 dental hygiene interns on best practices in sterilization, enhancing clinic workflow efficiency by 67%.
  • Provided bilingual patient consultations, increasing treatment compliance and appointment adherence by 47% through improved patient understanding.
  • Attended continuing education workshops on oral surgery techniques, improving process efficiency and reducing recovery times for 4 surgical cases.
  • Supported senior dentists in performing complex root canals, reducing patient recovery time by 32% and improving overall treatment outcomes.
  • Adeptly handled emergency dental issues, minimizing complications for 6 urgent care patients, resulting in prompt and effective resolutions.

Affiliations

  • Organization for Safety, Asepsis and Prevention (OSAP)
  • Project Management Institute
  • American Dental Association
  • Association for Computing Machinery
  • Society for Technology in Dentistry (STD)
  • American Academy of Orofacial Pain (AAOP)
  • American Academy of Periodontology (AAP)
  • Volunteered with Ironclad Systems Dental Care Missions in underserved communities
  • International Council of Nurses
  • Academy of Laser Dentistry (ALD)

Certifications

  • Certified Clinical Dental Assistant (CCDA), certified by Dental Assisting National Board (DANB)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certified Dental Practice Management Professional (CDPMP), offered by system
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Electronic Health Records Specialist, offered by process
  • Infection Control Certification, certified by process
  • Certified Dental Assistant (CDA), issued by the Dental Assisting National Board (DANB)
  • Certified Oral and Maxillofacial Radiology Technician, issued by category

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