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Skills

  • Initiative equipment
  • Aging reports analysis
  • MS Office
  • Continuous process improvement
  • Customer satisfaction improvement
  • Fleet Management
  • Team building
  • Resource allocation
  • Business operations
  • Codes reviewing

Work Experiences

  • Communicated with lienholders regularly to discuss asset disposition strategies, resulting in 75% of assets being quickly returned to market.
  • Achieved recovery within two years.
  • Achieved an accelerated recovery timeline.
  • Completed vehicle repossession assignments in 7 regions.
  • Completed vehicle repossession assignments in 15 regions, covering a wide geographical span and increasing overall department reach by 76%.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Complied with state laws.
  • Achieved a 43% reduction in legal escalations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Competent Accounts Receivable Specialist with 11 years of experience in high-volume environments performing all accounts receivable functions.
  • Adept in time management.
  • Achieved recovery within tight deadlines.
  • Accomplished Repossession Specialist.
  • Contributed to a 74% reduction in vehicle debt delinquencies.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Commercially-minded Repossession Specialist, skilled in reducing recovery costs and consistently negotiating settlements that slash expenses by $16 per year.
  • Accomplished team leader as a Repossession Specialist.

Accomplishments

  • Collaborated with team of 6 in the development of program.
  • Automated reporting processes using HubSpot, leading to a 33% reduction in time spent on manual documentation.
  • Documented and resolved standard which led to procedure.
  • Met or exceeded 15% of monthly repossession quotas by optimizing routes and streamlining field operations.
  • Collaborated with external vendors to manage costs for storage and transportation, optimizing asset recovery expenses by 63%.
  • Achieved initiative targets through the resolution of 47% of disputes without escalation to legal channels.
  • Developed and enforced safety protocols during asset recovery operations, reducing team incidents by 35%.
  • Performed investigative research to locate hard-to-find assets for repossession, improving overall recovery rates by 51%.
  • Worked closely with financial institutions to analyze loan default data, improving asset recovery targeting by 19%.
  • Managed sensitive customer cases with empathy and tact, resulting in a 61% decrease in formal complaints.

Affiliations

  • Association of Credit and Collection Professionals (ACA International)
  • NECA Fleet Safety Membership
  • Volunteer for Regional Community Reinvestment Initiatives
  • National Creditors Bar Association (NCBA)
  • North American Repossessors Summit (NARS) Participant
  • Financial Services Vehicle Trust (FSVT) Member
  • National Association of Dealer Counsel (NADC)
  • International Association of Asset Recovery (IAAR)
  • Field Investigator Certification through Certified Repossession Agent Program
  • Association for Supply Chain Management (APICS)

Certifications

  • Fair Credit Reporting Act (FCRA) Compliance Certification - Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Repossession Agent Safety and Compliance Certification - Denver
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Repossession Ethics and Regulatory Compliance Certification - initiative
  • Certified Master Repossession Specialist - by system
  • Certified Legal Recovery Specialist - program
  • Fundamentals of Skip Tracing Training & Certification - Brightline
  • Uniform Commercial Code (UCC) Training - 2023

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