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Skills

  • Training program development
  • Customer service expert
  • Application support
  • First Aid/CPR
  • Technical issues analysis
  • Customer service
  • Business operations
  • Data Security and Confidentiality
  • Problem-solving skills
  • Data recovery

Work Experiences

  • Actively monitored high-priority issues.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Achieved a compliance rate of 49%.
  • Described procedure solutions to customers to aid in problem resolution.
  • Built a system of automated triggers for escalations.
  • Analyzed user feedback and presented data-driven improvements to the customer success workflows, elevating customer experience metrics by 32%.
  • Collaborated with the development team to track and address 16 system issues, resulting in 34% fewer user-reported problems.
  • Achieved 22% fewer lost files.
  • Assumed responsibility for system-wide upgrades during off-peak hours, ensuring a 31% reduction in downtime and disruptions.
  • Kept track of running systems and entered commands to troubleshoot issues like process and category.

Summaries

  • Practice Support Specialist is a multi-talented Practice Support Specialist who is consistently rewarded for planning and operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Action-oriented Practice Support Specialist.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Supporting hardware and software issues for framework computer systems is a skillful Practice Support Specialist.
  • Practice Support Specialist with 10 years of successful performance reporting and quality assurance experience.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Trained staff on the latest software updates, increasing software adoption rate among users to 45% within 6 months.
  • Supported IT integration for system, which reduced data sync time by 60% hours daily and improved departmental coordination.
  • Reduced licensing fees by $8 per year after negotiating a bulk procurement deal with software vendors.
  • Reduced system downtime by 47% through proactive collaboration and real-time tracking of equipment repairs.
  • Spearheaded a project to automate case file management, which improved retrieval time by 16% and enhanced accuracy.
  • Improved customer satisfaction by resolving 4 technical support cases, which reduced ticket response time by 63%.
  • Optimized case filing systems, resulting in a 41% improvement in document retrieval speed.
  • Trained 13 employees in Power BI, leading to a 54% improvement in task automation and workflow efficiency.
  • Teamed with IT department to address recurring software issues, decreasing system downtime by 80% per month.
  • Developed a compliance checklist that helped maintain a 36% adherence rate to new regulatory requirements.

Affiliations

  • Member of the Association of Medical Office Assistants (AMOA)
  • Graduated from the Health IT Leadership Development Program (Year)
  • Lions Club
  • Active Membership in the National Association of Medical Staff Services (NAMSS)
  • Certified participant in the Health Level Seven International (HL7) standards organization
  • Member of the National Council for Behavioral Health IT Special Interest Group
  • Certified member of the Project Management Institute (PMI) with a focus on healthcare initiatives
  • Certified through the CompTIA Healthcare IT Technician certification program
  • Actively participating in the Community Health IT Collaborative (CHITC)
  • Toastmasters

Certifications

  • Certified Healthcare Access Associate (CHAA) by NAHAM
  • Certified Medical Administrative Assistant (CMAA) by NHA
  • Certified Information Systems Auditor (CISA) by ISACA
  • Salesforce
  • ServSafe
  • Project Management Professional (PMP) by procedure
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Certification
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)

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