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Skills

  • Shelving and organization
  • Fee payment processing
  • Digital archiving and preservation
  • Cultural sensitivity in information access
  • Information literacy instruction
  • Library circulation management
  • Guest services
  • Learning resources
  • Customer service and conflict resolution in academic settings
  • Customer feedback program implementation

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of category project by method team, which resulted in initiative.
  • Collaborated with IT to introduce automated cataloging systems.
  • Collaborated with IT to introduce automated cataloging systems, reducing manual entry errors by 39%.
  • Kept track of patrons to ensure that they followed the library's material management and behavior policies.
  • Processed customer fines and advised customers on how to reduce future charges.
  • Analyzed usage patterns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Reduced librarian workload by handling basic patron requests and locating materials on my own.
  • Contributed to a 83% increase in remote access usage.

Summaries

  • University Librarian Technician is a service-oriented University Librarian Technician with a track record of assisting patrons and librarians with routine and special projects.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dedicated library professional.
  • Conducted careful inventory oversight.
  • Contributed to the processing of 6 materials per month.
  • Boosted student engagement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Collaborated with IT teams to introduce automation.
  • Decreased wait times.
  • Achieved a 27% uptick in engagement.

Accomplishments

  • Reduced overdue return rates by 84% by introducing email alerts and automated reminders for patrons.
  • Coordinated the implementation of an electronic resource management system, reducing manual tasks and cutting processing time by 71%.
  • Collaborated with faculty to ensure course reserves were available on time, increasing student satisfaction by 30%.
  • Documented and resolved initiative which led to metric.
  • Resolved product issue through consumer testing.
  • Served as liaison between library and IT department to troubleshoot network issues, reducing system disruptions by 37%.
  • Collaborated with team of 2 in the development of category.
  • Authored and secured method grant for procuring new initiative, adding 7 materials to the library’s collection.
  • Spearheaded successful catalog digitization project, leading to a 56% increase in online resource accessibility.
  • Evaluated and recommended updates to digital resources, saving the department $7 annually starting in 2015.

Affiliations

  • Association of Information Technology Professionals
  • Member of the Information Ethics Roundtable (IER) since 2016, dedicated to fostering ethical best practices in information management.
  • Special Libraries Association (SLA)
  • Library Leadership & Management Association (LLAMA)
  • American Medical Informatics Association
  • Chairperson of process Student Technology Support Committee.
  • Project Management Institute
  • Founding member of the system Library Resources Optimization Task Force.
  • ALA Library Support Staff Interests Round Table (LSSIRT)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Digital Archivist (CDA) – Academy of Certified Archivists
  • CompTIA Security+
  • Information Resource Management Professional (IRMP) – method
  • Certificate in Information and Library Programs for Multilingual Patrons – Harbor & Co.
  • American Library Association (ALA) Certified Library Technician
  • Library Acquisitions and Vendor Relations Certificate – Harbor & Co.
  • Apple Certified Associate (ACA)
  • Public Library Technology Certificate – Northwind
  • Academic Libraries Professional Certificate – initiative
  • Fundamentals of Electronic Resource Management – American Library Association (ALA)

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