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Skills

  • MS Office
  • Blended learning strategy implementation
  • Grading process optimization through technology
  • Regulatory compliance
  • Customer service
  • EdTech trend analysis
  • Technical issues analysis
  • Collaboration with instructional staff
  • Cross-functional collaboration on educational technology
  • Classroom performance improvement via technology

Work Experiences

  • Achieved 55% improvement in data retrieval.
  • Certified 6 teachers in OSHA.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 2 new accounts.
  • Worked closely with Adobe Creative Suite and Salesforce users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Kept track of running systems and entered commands to troubleshoot issues like system and program.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Consulted with department heads to align technology tools with instructional goals, ensuring a 46% improvement in student outcomes.
  • Led a support team that assisted an average of 5 users globally in a 24/7 support environment as a level-three supervisor.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Boosted student retention rates by 50%.

Summaries

  • Instructional Technology Specialist is a multi-talented Instructional Technology Specialist who is consistently rewarded for planning and operational improvements.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Achieved 81% improvement in classroom technology usage.
  • Achieved a 32% boost in student performance.
  • Instructional Technology Specialist with a 3-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of strategic planning and client relations as well as cross-functional collaboration training.
  • Excellent team leadership and performance reporting knowledge.
  • Instructional Technology Specialist with 14 years of successful team leadership and data analysis experience.
  • Adept at redesigning curriculum.

Accomplishments

  • Developed a mobile app based learning platform that improved access to assignments and materials, increasing student submission rates by 33%.
  • Created a virtual reality classroom program for team leadership, improving student understanding of complex concepts and raising test scores by 77%.
  • Coordinated a district-wide launch of Power BI, which improved teacher adoption rates by 47% over one year.
  • Conducted a pilot of process in initiative, leading to district-wide implementation and a 61% improvement in test scores.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 10 teachers to use data analytics tools to assess student performance, leading to targeted interventions and system.
  • Provided individual coaching to over 3 teachers on integrating Jira, resulting in 76% improvement in student-centered learning strategies.
  • Managed a team that designed 14 interactive e-learning modules, which resulted in 19% increase in knowledge retention rates.
  • Led a committee of 3 educators to establish district-wide technology standards, ensuring compatibility and streamlining training initiatives.
  • Authored and published a guide on best practices for integrating QuickBooks into high school math curricula, which has been adopted by 18 districts.

Affiliations

  • Adobe Education Community Developer
  • International Association for K-12 Online Learning (iNACOL)
  • Canvas Network Trainer
  • International Association of Administrative Professionals
  • Toastmasters
  • Association for the Advancement of Computing in Education (AACE)
  • Association for Supply Chain Management (APICS)
  • Online Learning Consortium Institute (OLC) Membership
  • Educational Technology Writers’ Guild Contributor
  • National Association of Independent Schools (NAIS) Tech Conference Speaker

Certifications

  • Certified Educational Technology Leader (CETL)
  • Google for Education Certified Trainer
  • Certified Online Learning Facilitator (COLF)
  • Cisco Certified Internetwork Expert (CCIE)
  • Learning Technologies Specialist Certification
  • EdTech Leadership Certification
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Salesforce

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