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Skills

  • Student progress reporting
  • Mediation and crisis intervention
  • Employer relationship management
  • Alcohol and substance abuse
  • Counseling and therapy
  • Team collaboration and leadership
  • Client transition plans for sustained employment
  • Compliance with labor laws and employment regulations
  • Career path development for long-term unemployed individuals
  • Individual and family support

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created and delivered custom résumé writing and interview skills training, leading to an 71% interview-to-job conversion rate.
  • Conducted job site visits.
  • Achieved 33% higher job retention for new hires.
  • Achieved 72% retention after 6 months of job placements.
  • Achieved an 85% placement success rate.
  • Oversaw the delivery of program project by framework team, which resulted in method.
  • Conducted group-based career counseling sessions.
  • Advocated for clients in job performance evaluations, increasing reasonable accommodations agreed upon with 5% of employers.
  • Created custom résumé writing training.

Summaries

  • Dedicated to learning, growing, and succeeding in Human Resources.
  • Supported Employment Coordinator with 9 years of successful client relations and project management experience.
  • Advocated for clients during job performance reviews.
  • Strengths in quality assurance and budget management backed up by Human Resources training.
  • Collaborated with vocational agencies for enhanced client services.
  • Dedicated to assisting students in achieving success by offering advice on career paths, higher education options, and life planning.
  • When reviewing reports on the effectiveness of the counseling program to identify areas for improvement, be results-oriented.
  • Achieved a 78% interview-to-job conversion rate.
  • Achieved a 64% reduction in job placement failures.
  • Achieved a significant 64% improvement in client job readiness.

Accomplishments

  • Increased remote access to job readiness programs through digital tools, resulting in a 59% increase in client participation.
  • Created and deployed remote interview processes that resulted in a 17% increase in candidate placement success.
  • Resolved product issue through consumer testing.
  • Designed comprehensive employment retention strategies for underserved populations, achieving 22% retention after several months of job placements.
  • Achieved a client placement rate increase of 55% through the development of tailored job readiness programs.
  • Spearheaded multi-agency initiatives to reduce employment gaps for marginalized groups, reaching a 75% success rate over 18 months.
  • Trained and managed a team of 9 job coaches, achieving a 47% improvement in employment outcomes across the client portfolio.
  • Implemented feedback loops between clients, employers, and coaches that improved post-placement satisfaction by 34%.
  • Exhibited versatile leadership during the roll-out of virtual career planning, increasing engagement and participation by 47%.
  • Enhanced communication protocols between departments, driving a 15% reduction in client management issues.

Affiliations

  • Disability:IN Affiliate
  • Commission on Rehabilitation Counselor Certification (CRCC)
  • Coalition of Rehabilitation Therapists (CRT)
  • International Association of Rehabilitation Professionals (IARP)
  • Leadership in Disability Services Program (LDSP)
  • Global Disability Inclusion Network (GDIN)
  • Disability Leadership Institute (DLI)
  • Certified Rehabilitation Counselor (CRC)
  • National Disability Rights Network (NDRN)
  • Jaycees

Certifications

  • Conflict Resolution and Crisis Management Certification, Ironclad Systems
  • Certified in Employment First Principles
  • Google Certified Professional Cloud Architect
  • Certified Specialist in Workforce Development (CSWD)
  • Job Coach Certification, standard
  • Career Development Facilitator Certification
  • Certified Workforce Development Professional (CWDP)
  • Salesforce
  • Americans with Disabilities Act (ADA) Employment Compliance Certification
  • Job Development Certification, Association of Community Rehabilitation Educators (ACRE)

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