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Skills

  • Regulatory Compliance (State and Federal)
  • Operational improvement
  • Client feedback collection and analysis
  • Client advocacy and empowerment
  • First Aid/CPR
  • Client intake assessments
  • MS Office
  • Organization
  • Conflict resolution
  • Detailed record keeping

Work Experiences

  • Co-facilitated workshops on financial literacy.
  • Maintained detailed records of program operations and participant activities.
  • Transported Tableau to the past year customer locations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted intake assessments for over 12 individuals weekly, ensuring all clients were properly referred to necessary services within 6 months.
  • Achieved a 77% approval rate for low-income housing units.
  • Coordinated services for individuals with disabilities, helping improve access to healthcare and social programs by 53% in data analysis.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Had an excellent attendance record and was always on time for work.
  • Assisted individuals managing addiction recovery.

Summaries

  • Achieved results in under the past year.
  • Achieved a 45% boost in satisfaction scores.
  • Adept at collaborating with cross-functional teams to reduce homelessness by 75% through emergency housing solutions implemented in 2017.
  • Actively contributed to group counseling programs for youth at risk.
  • Clear understanding of project management and data analysis as well as quality assurance training.
  • Achieved a 28% reduction in group home incident reports.
  • Advocated for emergency housing support.
  • Achieved measurable success in job placements.
  • Collaborated on the development of a new client retention strategy, improving long-term engagement by 15% year over year.
  • Strengths in performance reporting and quality assurance backed up by Miscellaneous training.

Accomplishments

  • Led group sessions on wellness strategies for system, resulting in a 39% decrease in reported stress levels for participants.
  • Provided direct support for multilingual clients, resulting in a 17% increase in engagement in local health and wellness programs.
  • Monitored progress of 7 clients in mental health and social support programs, contributing to a 55% improvement in client success metrics.
  • Facilitated family counseling under the supervision of licensed professionals to support crisis intervention, decreasing re-hospitalization rates by 42%.
  • Facilitated the development of client intake and exit surveys helping generate data that informed program improvements, achieving a 17% increase in success rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated referrals to community services, including housing, food, and medical care, benefiting 14 clients monthly.
  • Documented and resolved initiative which led to program.
  • Advocated for policy changes that expanded social service eligibility, resulting in a 47% increase in support for low-income individuals in the Raleigh area.
  • Reduced service response time by 39% through effective time-sensitive service delivery in high-needs areas.

Affiliations

  • National Association of Workforce Development Professionals (NAWDP)
  • American Public Human Services Association (APHSA)
  • Freemason
  • International Society for Traumatic Stress Studies (ISTSS)
  • National Coalition for Homeless Veterans (NCHV)
  • American Marketing Association
  • National Association of Case Management (NACM)
  • Foster Family-based Treatment Association (FFTA)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Association for Supply Chain Management (APICS)

Certifications

  • Culturally Competent Practice Certification Meridian, 2023
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Certified Public Accountant
  • Certification in Cultural Competency in Social Work Ironclad Systems
  • Supportive Housing Specialist Certification Seattle
  • Training the Trainers in Social Advocacy Meridian
  • Certification in Case Management for High-Risk Populations
  • CompTIA A+ Technician

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