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Skills

  • Emergency housing coordination
  • Addiction recovery support
  • Elderly care coordination
  • Financial Literacy Education
  • Client intake assessments
  • Client advocacy and empowerment
  • Conflict resolution
  • Counseling session facilitation
  • Client-oriented problem solving
  • Relationship development

Work Experiences

  • Achieved results in one year.
  • Collaborated with a multidisciplinary team.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Looked for industry trends on social media and through online sources.
  • Coordinated services for individuals with disabilities.
  • Transported Tableau to the past year customer locations.
  • Assisted in the development of tailored care plans.
  • Achieved a 67% success rate in long-term client retention.
  • Achieved results within the first 18 months.
  • Collaborated with process customers to determine their needs and deliver category service.

Summaries

  • Achieved a 34% improvement in client satisfaction.
  • Committed to enhancing quality service delivery.
  • Adept at collaborating with cross-functional teams.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at conflict resolution and mediation, leading to a 51% reduction in group home incident reports.
  • Boosted client satisfaction by 84% in quarterly surveys.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with cross-functional teams to introduce a social service program that served over 11 individuals, achieving a 75% satisfaction rating.
  • Developed detailed case files for 7 clients, ensuring compliance with state and federal guidelines, reducing processing time by 71%.
  • Supported the development and implementation of mental health screenings for 5 clients, catching early signs of distress in 39% of participants.
  • Advocated for policy changes that expanded social service eligibility, resulting in a 47% increase in support for low-income individuals in the Raleigh area.
  • Achieved President's Club for excellence in case management and support service operations, handling 7 cases with a focus on client dignity.
  • Collaborated with team of 5 in the development of category.
  • Successfully conducted community needs assessments for Austin, influencing policy adjustments that improved social service delivery by 48%.
  • Led group sessions on wellness strategies for system, resulting in a 39% decrease in reported stress levels for participants.
  • Reduced service response time by 39% through effective time-sensitive service delivery in high-needs areas.
  • Provided direct support for multilingual clients, resulting in a 17% increase in engagement in local health and wellness programs.

Affiliations

  • American Public Human Services Association (APHSA)
  • American Society of Safety Professionals
  • Foster Family-based Treatment Association (FFTA)
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Eldercare Workforce Alliance
  • Jaycees
  • Human Services Research Institute (HSRI)
  • Rehabilitation Counseling Association
  • Association for Community Organization and Social Administration (ACOSA)

Certifications

  • Supportive Housing Specialist Certification Seattle
  • Salesforce
  • Culturally Competent Practice Certification Meridian, 2023
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Ethics and Confidentiality in Social Services Accountability Certification
  • Certified Public Accountant
  • Collaborative Problem Solving Practitioner Certification Beacon Labs, 2020
  • Certified Social Work Case Manager (C-SWCM)
  • Certification in Counseling Skills for Non-Therapists
  • Cisco Certified Internetwork Expert (CCIE)

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