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Skills

  • Managing office supplies
  • Miscellaneous regulations
  • Program file distribution
  • Report creation
  • Client relationship management
  • Check processing
  • File and data retrieval systems
  • Meeting planning
  • iManage proficiency
  • Routing packages

Work Experiences

  • Routed customer communications to the appropriate department personnel, as well as providing information to answer questions and improve customer satisfaction.
  • Maintained 8% accuracy while digitizing records, taking meeting minutes and messages, and transcribing notes in updated initiative software.
  • Maintained a framework information tracking system for the program.
  • Created, documented, and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Managed client correspondence, record tracking, and data communications while automating office operations.
  • Created shipment invoices, prepared packages, and coordinated customer courier deliveries.
  • Quickly resolved program issues and escalated critical issues to Senior Staff Assistant.
  • Collaborated with Senior Staff Assistant and Senior Staff Assistant, took meticulous notes, and distributed minutes to all attendees in one year meetings.
  • Kept detailed inventory records and placed supply orders, reducing costs by tracking usage and sourcing products efficiently.
  • Improved productivity initiatives such as itinerary coordination and appointment scheduling.

Summaries

  • With excellent workflow optimization skills, knowledgeable about framework offices and Workday.
  • Security-conscious and savvy when it comes to handling confidential documents.
  • Filing expense reports, managing calendars, and scheduling meetings are all skills she possesses.
  • With training in Asana use and excellent typing abilities, I am skilled at risk assessment.
  • Produces reports and letters, routes packages, and updates tracking documents with ease.
  • Smooth office procedures and strong client and supplier relationships are two of her strong suits.
  • Responsible Program Support Assistant is getting ready to work with a new Miscellaneous team in Raleigh or the surrounding area on the next step.
  • Bringing extensive experience in coordinating documents, reports, and records, as well as managing correspondence and deliveries.
  • Driven Office Automation Clerk is proud to offer new Miscellaneous team 4 years of stakeholder engagement and risk assessment proficiencies.
  • Punctual Administrative Assistant with a strong work ethic and excellent communication abilities.

Accomplishments

  • Authored and maintained over 5 critical company procedure documents, resulting in a more consistent workflow across 7 teams.
  • Managed a team of 6 junior staff members, overseeing day-to-day administrative operations and achieving a 78% growth in productivity.
  • Assisted in creating and executing an agenda for quarterly board meetings, leading to a 35% increase in decision-making speed.
  • Coordinated cross-departmental meetings and ensured agendas were finalized 6 days in advance, facilitating a 22% improvement in inter-departmental communications.
  • Streamlined the file archiving process with Workday, reducing retrieval times by 4 minutes per document.
  • Settled billing discrepancies with external service providers, cutting financial reporting inaccuracies by 39% in 5 months.
  • Resolved 9 critical administrative challenges for executives within 10 months hours, ensuring no lost productivity or project delays.
  • Developed and implemented an automated reporting system using Asana, reducing time spent on manual data entry by 62%.
  • Collaborated with external vendors to negotiate contracts, resulting in 74% savings on recurring office expenses.
  • Ensured comprehensive support for a 10-member executive team, helping to close 8 high-profile projects on schedule.

Affiliations

  • Affiliated with the Society for Human Resource Management (SHRM), specializing in Employee Relations and Onboarding.
  • Active member in the National Business Education Association (NBEA), focusing on staff assistant career development resources.
  • Graduated from metric with a degree in Business Administration, focusing on Operations Management.
  • Volunteer Committee Lead for the National Association of Professional Staff Assistants (2021-2020).
  • Membership in Project Management Institute (PMI) with a focus on Administrative Project Coordination.
  • Certified in Business Writing and Communication Strategy through Ironclad Systems.
  • Volunteer organizer for Meridian's outreach programs and team-building events since 2019.
  • Completed Financial Budgeting & Forecasting Training from the American Institute of CPAs (AICPA) in 2020.
  • Member of the American Planning Association (APA) with a focus on event logistics and organizational planning.
  • Selected as a mentor in the Corporate Administrative Apprenticeship Program (2015-2020).

Certifications

  • Microsoft Office Specialist (MOS) Certification
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Administrative Professional (CAP)
  • Certified Information Systems Auditor (CISA)
  • Salesforce
  • Certified Office Manager (COM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Service Professional (CCSP)

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