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Skills

  • CCTV
  • RFI Scanners
  • Patient scheduling
  • Documentation procedures expert
  • Patient toileting
  • Professional bedside manner
  • Cost-saving insurance checks
  • Organization
  • Data entry
  • Able to lift 4 pounds

Work Experiences

  • Assisted in reallocating resources to pressing areas.
  • Assisted residents in achieving method program objectives and increasing their independence.
  • Accelerated payments to the facility.
  • Provided medical staff and patients with the supplies, support, and assistance they needed for unit-specific procedures.
  • Achieved a 16% reduction in data entry errors.
  • Patients were checked in, insurance information was collected and verified, new patient forms were compiled, appointments were scheduled, and patient files were updated.
  • Achieved a 69% improvement in cost control.
  • Collaborated with interdisciplinary teams to ensure compliance with HIPAA privacy standards, reducing patient information violations to zero.
  • Collaborated with interdisciplinary teams.
  • Cut the number of patients who had to wait by 15%.

Summaries

  • Asana and Tableau experts with exceptional interpersonal skills.
  • Communicative and team-oriented, with ServiceNow expertise.
  • PMP certified
  • Achieved a 46% improvement in patient satisfaction.
  • Ability to develop and maintain strong relationships with patients by cultivating trust and rapport.
  • Achieved a 59% improvement in patient satisfaction scores.
  • Committed to ensuring regulatory compliance and practice standards in order to achieve the highest level of patient satisfaction.
  • Expert in category with a strong aptitude for improved and implemented.
  • Strong background in recording patient health information accurately, taking vital signs, improved and streamlined.
  • QuickBooks and Microsoft Excel are two of my strongest skills.

Accomplishments

  • Established a cross-training program within the administrative team, leading to 18% coverage improvement during staff shortages.
  • Created performance metrics for the Medical Support Assistant team that drove a 40% increase in productivity over 2019.
  • Collaborated with IT and clinical teams to enhance system integration, resulting in a more seamless exchange of patient information and reduced errors.
  • Facilitated cross-departmental communication between administrative staff and clinical teams, leading to a 23% reduction in patient transfer delays.
  • Led the integration of telehealth services, resulting in a 47% increase in service utilization and a 21% reduction in physical office visits.
  • Reconciled billing discrepancies for over 2 accounts, recovering approximately $12 in missed claims over 15 months.
  • Piloted a patient-centered communication strategy, leading to a 62% increase in the overall patient experience rating in 2022.
  • Designed and implemented a workflow automation solution that saved the department an average of 15 hours per week in administrative tasks.
  • Authored training guides for the use of the Adobe Creative Suite software system, accelerating user adoption rates by 83%.
  • Implemented a robust patient feedback system, resulting in a 27% improvement in patient satisfaction scores over 2023.

Affiliations

  • Member, American College of Healthcare Executives (ACHE), joined in 2022
  • Recipient of 'Patient Grievance Resolution and Excellence' award, presented by Lakeside Partners, in 2020
  • Chairperson, Insurance Verification and Compliance Committee, 2024-2021
  • Active participant in Healthcare Data-Driven Decision Making Forum, 2024-Present
  • Mentor, New Hire Mentorship Program at Cedar Works, 2017-2020
  • Active Member, National Healthcare Access Association (NHCAA), 2022-Present
  • Contributor, Healthcare Process Automation Webinar Series, 2016
  • Member, International Medical Support Assistant Association (IMSAA), 2023-Present
  • Graduate, Healthcare Administration and Management Program at program, completed 2018
  • Graduate, Patient Service Leadership Program, Harbor & Co., 2024-2017

Certifications

  • Certified Healthcare Technology Specialist (CHTS) – system
  • Certified Professional Coder (CPC) - AAPC
  • CompTIA Network+
  • Healthcare Leadership Certificate – system
  • Certified Medical Administrative Assistant (CMAA) - Brightline
  • Certified Healthcare Access Manager (CHAM) category
  • Certified Revenue Cycle Representative (CRCR) - program
  • Professional Billing Certification (PBC) - Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)

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