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Skills

  • Advanced risk model utilization
  • Business Development
  • High-value account negotiation
  • Contract negotiation
  • Problem resolution
  • Competitive pricing assessment
  • Relationship development
  • Policy renewal
  • Budgets
  • Operational improvement

Work Experiences

  • Oversaw the delivery of standard project by category team, which resulted in standard.
  • Actively contributed to customer claims investigations, helping reduce fraudulent claims by 43% through data-driven underwriting insights.
  • Actively contributed to customer claims investigations.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 35% improvement in underwriting profitability.
  • Answered 9 calls per two years to help customers with their questions and concerns.
  • Adjusted underwriting standards.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Achieved a 82% improvement in team knowledge assessments.
  • Collaborated with actuarial teams to design premium structures for new personal insurance products, contributing to a 27% revenue growth.

Summaries

  • Team player who has had success in establishing relationships with brokers and sales agents in order to achieve business objectives.
  • Achieved 52% client retention.
  • Actuarial collaboration.
  • Balanced premium pricing and client satisfaction.
  • Achieved a 71% reduction in loss ratios.
  • Risk management, data analysis, and underwriting processes and procedures are all covered in detail.
  • Achieved a 58% reduction in policy processing time.
  • Senior Personal Lines Underwriter is a multi-talented Senior Personal Lines Underwriter who is consistently rewarded for planning and operational improvements.
  • Achieved a 21% decrease in claim disputes.
  • Achieved a 72% reduction in errors.

Accomplishments

  • Drove claims report analysis to assist in adjusting premium rates, contributing to cost savings of $15.
  • Partnered with claims investigation teams to identify fraud, leading to 43% fewer fraudulent claims and saving $13 in payouts.
  • Conducted quarterly risk reviews for high-value accounts, decreasing policy cancellations by 48%.
  • Reduced processing errors by 68% through continuous improvement initiatives on underwriting documentation and risk evaluation.
  • Consistently achieved 42% of processing deadlines while maintaining a lower-than-industry loss ratio, year-over-year.
  • Developed an underwriting strategy for key broker partners, driving a 65% increase in policy submissions within 16 months.
  • Collaborated with cross-functional teams to implement a fraud detection system, detecting 7 fraudulent claims within the first 15 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a key role in integrating claims participation with the underwriting department, resulting in 80% reduction in claims processing time.
  • Reviewed and revised underwriting manuals, resulting in a 75% increase in knowledge retention among junior underwriters.

Affiliations

  • Professional Liability Underwriting Society (PLUS)
  • Society of Human Resource Management
  • Project Management Institute
  • American Risk and Insurance Association (ARIA)
  • Society of Women Engineers
  • National Association of Insurance Commissioners (NAIC)
  • Society of Insurance Research (SIR)
  • Underwriting Executives Council (UEC)
  • American Medical Informatics Association
  • International Council of Nurses

Certifications

  • Senior Underwriter Certification (SUC)
  • Certified Business Analysis Professional (CBAP)
  • Life and Health Insurance License
  • Associate in Personal Insurance (API)
  • CompTIA Network+
  • Senior Professional in Insurance Regulation (SPIR)
  • CompTIA Security+
  • Associate in Commercial Underwriting (AU)
  • Certified Public Accountant (CPA)
  • Associate in General Insurance (AINS)

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