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Skills

  • Supervision
  • Staff mentoring and coaching
  • High-level conflict mediation
  • Budgets
  • Peer counseling and student advising
  • Crisis management and emergency response
  • Building rapport with students
  • Conflict resolution and mediation
  • Delegation and task prioritization
  • Compliance with university policies

Work Experiences

  • Achieved results over method.
  • Answered 14 calls per 6 months to help customers with their questions and concerns.
  • Addressed student property damages.
  • Conducted needs assessments.
  • Transported ServiceNow to two years customer locations.
  • Conducted anonymous surveys.
  • Coordinated group sessions on mental health awareness in collaboration with the university’s Counseling Center, impacting over 3 students annually.
  • Achieved 84% compliance during audits.
  • Achieved 72% attendance improvement.
  • Solved program issues, improved operations, and provided excellent customer service.

Summaries

  • Clear understanding of process improvement and team leadership as well as performance reporting training.
  • Adept at building and maintaining community morale.
  • Costs were consistently reduced while profits were increased.
  • Achieved Excellence Award for crisis management leadership.
  • Adept at resource management.
  • Collaborative Head Resident Assistant.
  • Adaptable Head Resident Assistant.
  • Achieved a 80% improvement in team dynamics.
  • Committed to community development as Head Resident Assistant, facilitated anonymous surveys and focus groups, resulting in 81% improvements in student satisfaction and retention.
  • Achieved a 19% increase in engagement.

Accomplishments

  • Implemented a recognition program that resulted in a 30% increase in Resident Assistant retention for the academic year.
  • Facilitated monthly leadership training sessions, raising overall Resident Assistant managerial efficiency by 24%.
  • Organized an on-campus conflict resolution workshop, equipping 15 Resident Assistants with de-escalation techniques, leading to a 21% reduction in incident reports.
  • Streamlined emergency drill protocols for Atlanta, improving evacuation time by 41% under high-stress conditions.
  • Coordinated building security measures and after-hours check-ins, leading to a 68% reduction in unauthorized entry incidents.
  • Led a peer leadership program in 2023, resulting in a 50% increase in student engagement in campus leadership activities.
  • Developed a peer support network aimed at reducing resident isolation, resulting in a 22% reduction of isolation concerns within large residence halls.
  • Executed a time-sensitive crisis management plan during initiative involving 6 residents, resulting in zero casualties and no property damage.
  • Collaborated with team of 11 in the development of program.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Red Cross – University Chapter
  • Council for the Advancement of Standards in Higher Education (CASHE)
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Rotary International
  • International Council of Nurses
  • Association for Computing Machinery
  • Certificated Conflict Resolution and Mediation Trainer

Certifications

  • Resident Life and Student Affairs Certification
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Active Listening and Communication Skills Certification
  • Certified Resident Assistant Training
  • Workplace Bullying and Conflict Resolution Certification
  • Suicide Prevention Gatekeeper Certification
  • Certified Behavior Intervention and Assessment Specialist
  • Campus Conflict Management Specialist Certification

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