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Skills

  • Presentation skills
  • Change Management
  • Business Strategy
  • Schematics reading
  • Risk-based auditing
  • Equipment maintenance
  • Hardware and software acquisition
  • Adept in commercial awareness
  • Conflict resolution
  • Gap analysis

Work Experiences

  • Worked on residential, commercial, and industrial sites, troubleshooting electrical and mechanical issues.
  • Lowered audit fees by bringing audit processes in-house.
  • Was in charge of developing a strategic component development strategy that was in line with the project's future objectives.
  • Worked with a group of Senior Consultant, FEP Program Assurances to discuss effective sales techniques and how to put them into practice.
  • Updated and managed accounts payable databases, enforcing data security through access controls.
  • Performed site surveys to determine the best equipment placement for the best signal reception.
  • Delivered audit results to management teams in non-technical terms so that they could understand them.
  • Worked with technical staff, engineering personnel, and vendors to coordinate system improvements.
  • Assisted end-users with network and device diagnosis and troubleshooting.
  • Identified and documented process, procedure, and system control flaws.

Summaries

  • Coach and mentor junior members of staff effectively.
  • Results-oriented Miscellaneous professional with quality assurance, stakeholder engagement, and team leadership strengths.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Senior Consultant, FEP Program Assurance with 4 years of telecommunications experience, including acquisition, installation, and troubleshooting of software and hardware.
  • Background performing program and framework installations and upgrades for Miscellaneous businesses for 12 years.
  • Standard and framework have a proven track record.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Skilled auditor with Miscellaneous experience of 3 years.
  • Dynamic troubleshooting, issue resolution, and client relations skills are promoted by this personable Lead Consultant.
  • With an exceptional eye and ear for detail, she is cheerful and efficient.

Accomplishments

  • Integrated best practices from data analysis tools like Tableau to improve tracking of key operational metrics, reducing forecasting errors by 40%.
  • Executed a comprehensive performance benchmarking strategy for Microsoft Excel, achieving a 40% improvement in service delivery KPIs.
  • Worked with multi-department teams to align assurance benchmarks, leading to compliance achieving OSHA within 18 months.
  • Mentored and developed 13 junior consultants, resulting in a 79% increase in team performance and project completion speed.
  • Developed an automated reporting dashboard in Jira, reducing manual reporting workload by 78% and increasing real-time insights.
  • Negotiated and secured buy-in from cross-functional leadership teams on process changes that improved assurance quality by 74%.
  • Redesigned team workload allocations, improving time management within project cycles and reducing overtime by 26%.
  • Collaboratively worked with IT and operational teams to implement assurance tracking solutions, reducing inefficiencies by 30%.
  • Directed assurance operations for a geographically diverse team, resulting in a 54% reduction in compliance risks across 15 locations.
  • Established a continuous improvement framework focused on enhancing assurance method consistency across 2 business units.

Affiliations

  • Certified in regulatory healthcare compliance from the Health Care Compliance Association (HCCA), with ongoing involvement in compliance workshops.
  • Published articles in the International Institute of Business Analysis (IIBA) journal on data-driven decision-making for program assurances.
  • Presented a webinar for the Software Assurance Forum for Excellence in Code (SAFECode) on software assurance principles within healthcare system implementations.
  • Developed a webinar on KPI reporting techniques in collaboration with the International Association of Business Communicators (IABC).
  • Developed and delivered workshops for the American Society for Quality (ASQ) on process improvement and assurance in consulting services.
  • Completed a data analytics course through standard, aligning data analysis skills with insights presentation for senior leadership.
  • Regular contributor to the American Management Association (AMA) blog, sharing insights on contract extension strategies and consulting.
  • Active member of the International Internal Audit Association (IIA), focusing on auditing best practices for large federal programs.
  • Member of the FEP Program Assurance Advisory Board, collaborating on regulatory updates and operational compliance improvements.
  • Affiliated with the National Contract Management Association (NCMA), enhancing knowledge in federal contracting and negotiation strategies.

Certifications

  • Lean Six Sigma Green Belt
  • Certified Enterprise Risk Analyst (CERA)
  • SAP Certified Application Associate
  • Chartered Institute of Procurement & Supply (CIPS) Certification
  • Microsoft Office Specialist (MOS)
  • Certified Senior Consultant (CSC)
  • Certified Process Professional Master (CPP Master)
  • Association for Project Management (APM)
  • Certified SAP Consultant
  • Project Management Professional (PMP)

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