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Skills

  • MS Office
  • Supervision
  • Intervention management
  • Social skill development
  • De-escalation strategies
  • Team building
  • Culturally competent care
  • Project organization
  • HIPAA Compliance and Confidentiality
  • Regulatory compliance

Work Experiences

  • Completed daily patient logs.
  • Collaborated with multidisciplinary teams.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Accompanied patients to healthcare appointments.
  • Contributed to a 85% increase in patient engagement.
  • Assessed patient progress weekly.
  • Conducted bi-weekly behavioral health assessments on a caseload of 15 patients, tailoring interventions based on real-time data.
  • Conducted direct intervention through de-escalation.
  • Assisted therapists in conducting behavioral assessments.
  • Assisted therapists in conducting behavioral assessments by providing ongoing observations and detailed reports on patient responses.

Summaries

  • Achieved a substantial 19% reduction in behavioral incidents.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Patient-centered, vigilant, and dedicated.
  • Adept at handling high-stress situations.
  • Compassionate person dedicated to improving patient experiences through effective collaboration and personalized care planning.
  • Strategic planning expert with Asana training.
  • Adept at handling high-stress situations using de-escalation techniques, resulting in a substantial 44% reduction in behavioral incidents and staff injuries.
  • Treatment plans and modification strategies are well-understood.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Facilitated group therapy sessions using art therapy techniques, leading to a 80% improvement in patient participation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained a multidisciplinary team in trauma-informed care, improving patient satisfaction scores by 29%.
  • Contributed to interdisciplinary treatment reviews, sharing observations that informed tailored therapeutic approaches for 4 patients’ unique needs.
  • Educated patients and families on stress management strategies, leading to a 74% improvement in overall daily functioning after 17 sessions.
  • Assessed the needs of patients with multi-cultural backgrounds and adapted therapy techniques, leading to improved patient rapport and outcomes.
  • Led crisis intervention workshops for staff members, resulting in a 40% reduction of seclusion room usage year-over-year.
  • Managed behavioral health charts and documentation for over 16 individuals, ensuring compliance with HIPAA and clinic policies.
  • Collaborated with case managers and social workers to develop holistic care plans, improving patient outcomes by 25% within a standard period.
  • Conducted intake assessments for new patients, ensuring comprehensive documentation for improved treatment planning and reducing triage times by 12 minutes on average.

Affiliations

  • National Alliance on Mental Illness (NAMI)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • National Board for Certified Counselors (NBCC) Membership
  • National Association for Behavioral Health
  • American Mental Health Counselors Association (AMHCA)
  • National Organization for Human Services (NOHS)
  • Behavioral Health Technician Certification standard
  • Peer Support Specialist Certification
  • Society of Human Resource Management

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Alcohol and Drug Counselor (CADC) - system
  • Advanced Crisis Intervention Certification - initiative
  • Certified Anger Management Facilitator (CAMF) - National Anger Management Association (NAMA)
  • Mental Health Professional Certification (MHP) - framework
  • CompTIA Network+
  • Applied Suicide Intervention Skills Training (ASIST) - LivingWorks
  • Certified Peer Support Specialist (CPSS) - Massachusetts
  • Certified Business Analysis Professional (CBAP)
  • Certified Therapeutic Recreation Specialist (CTRS) - National Council for Therapeutic Recreation Certification (NCTRC)

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