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Skills

  • Business operations
  • Standard equipment
  • Process improvement
  • Product testing
  • Clerical support
  • Data analysis
  • Conflict resolution
  • Divorce and custody issues
  • Document scanning
  • Substance abuse treatments

Work Experiences

  • Achieved a 48% success rate.
  • Answered an average of 6 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Kept in touch with clients on a regular basis by calling and visiting their homes.
  • Assessed mental health and social needs of elderly patients, connecting 6 individuals to long-term care services in Chicago.
  • Acted as a court-appointed guardian in 4 cases, successfully advocating for the best interests of minors in high-conflict custody disputes.
  • Advised on a policy committee.
  • Created multi-threaded admin web applications based on standard.

Summaries

  • Senior Social Worker with 16 years of successful quality assurance and data analysis experience.
  • Achieved results over a period of the past year.
  • Achieved a 75% improvement in client satisfaction.
  • Senior Social Worker is a multi-talented Senior Social Worker who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Excellent Senior Social Worker with a strong emphasis on domestic violence prevention and education.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Strengths in client relations and risk assessment backed up by Community and Public Service training.
  • Customer-focused Sales Representative with 5 years of experience solving problems for clients.
  • Clear understanding of cross-functional collaboration and performance reporting as well as strategic planning training.

Accomplishments

  • Completed advanced certification in Cognitive Behavioral Therapy CPA, ensuring evidence-based care with improved client outcomes of 82%.
  • Led the redesign of intake and assessment procedures for trauma survivors, reducing processing time by 30% while improving data accuracy.
  • Conducted over 17 group therapy sessions for veterans suffering from PTSD, leading to a 32% reduction in clinical symptoms.
  • Authored policy recommendations on homelessness intervention strategies, leading to adoption of new guidelines that supported 5 clients in retaining housing.
  • Conducted crisis intervention sessions following natural disasters, reducing long-term psychological effects for 13 affected individuals.
  • Collaborated with law enforcement and emergency services to create a crisis response protocol, reducing response time by 22%.
  • Successfully completed over 4 foster care and adoption placements, ensuring permanency for high-risk youth and achieving a satisfaction rate of 67%.
  • Consulted with senior leadership and assisted in embedding trauma care best practices into organizational workflows, improving patient satisfaction by 64%.
  • Trained over 8 staff and community members in crisis intervention techniques, leading to a sustained reduction in response time for emergency cases.
  • Developed ongoing workshops on risk assessment for high-risk populations, resulting in a 39% increase in program success rates.

Affiliations

  • Society of Women Engineers
  • Project Management Institute
  • Society of Human Resource Management
  • National Council for Behavioral Health
  • International Association for Social Work with Groups (IASWG)
  • Society for Prevention Research (SPR)
  • Association for Computing Machinery
  • Association for Community Organization and Social Administration (ACOSA)
  • International Federation of Social Workers (IFSW)
  • Society for Social Work and Research (SSWR)

Certifications

  • Licensing Board of Social Work Supervisor Credential - Ohio
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Certified in Cultural Competency for Social Services
  • Board Certified Behavior Analyst (BCBA)
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Substance Abuse Professional (SAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Mental Health First Aid Instructor

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