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Skills

  • Cross-departmental collaboration
  • Grant Application Processing
  • Data-driven decision making
  • Budget Tracking and Management
  • Research and analysis
  • Business operations
  • Community engagement
  • Public inquiry management
  • MS Office
  • Event planning and logistics

Work Experiences

  • Enter data into Salesforce to keep a searchable planning database of information such as population and land use statistics up to date.
  • Achieved a 65% increase in issue resolution times.
  • Transported Tableau to one year customer locations.
  • Achieved 39% improvement in service quality.
  • 68% of interns secured full-time positions post-internship.
  • Authored policy recommendations that were approved by the city council, resulting in the extension of Microsoft Excel for another 6 years.
  • Analyzed data from public surveys.
  • Collaborated with the logistics, developing outreach programs that increased public awareness about metric by 68%.
  • Collaborated with engineers to resolve 2 issues.
  • Solved procedure issues, improved operations, and provided excellent customer service.

Summaries

  • Aided compliance with zoning regulations.
  • City Aide with deep experience in public administration, excelling at coordinating between city planners, ensuring projects meet timelines and compliance standards.
  • City Aide with excellent problem-solving abilities, helping streamline city operations and reduce internal inefficiencies by 64%.
  • Accomplished City Aide skilled in public speaking and facilitating 7 public hearings, driving transparent and inclusive decision-making among city stakeholders.
  • City Aide with experience in public outreach.
  • Agile City Aide experienced in handling high volumes of public inquiries and requests, consistently achieving a 59% improvement in resolution timeline.
  • Adept at tracking and managing budgets.
  • Aligned processes with legal requirements.
  • City Aide with 15 years of experience.
  • To increase team productivity, coordinate projects, assist with studies, and independently handle inquiries.

Accomplishments

  • Designed and implemented standardized meeting agendas, which cut average meeting times by 72% and improved decision-making efficiency.
  • Assisted in preparing and submitting performance reports on infrastructure projects, leading to their approval by city council ahead of schedule.
  • Worked closely with external consultants to improve the efficiency of initiative, which resulted in a 72% faster completion timeline.
  • Oversaw the scheduling, planning, and execution of 13 city events, achieving 60% increase in attendance and community satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Tracked community feedback through surveys, implementing solutions that resulted in 70% improvement in citizen satisfaction with city services.
  • Utilized Tableau to streamline internal communication, reducing information gaps between divisions during project execution.
  • Managed coordination of emergency response efforts for the compliance, significantly improving response time by 26% during critical incidents.
  • Monitored and coordinated implementation of city improvement grants, contributing to a 45% increase in local development projects.
  • Assisted in developing a public-facing online portal, improving resident access to municipal services by 70%.

Affiliations

  • Local Government Hispanic Network (LGHN)
  • Government Finance Officers Association (GFOA)
  • League of Women Voters (LWV)
  • Society for Human Resource Management (SHRM)
  • International Council of Nurses
  • American Public Works Association (APWA)
  • National Forum for Black Public Administrators (NFBPA)
  • Urban and Regional Information Systems Association (URISA)
  • Council of State Governments (CSG)
  • Association for Supply Chain Management (APICS)

Certifications

  • Google Certified Professional Cloud Architect
  • Certificate in Public Engagement Cedar Works
  • Digital Transformation for the Public Sector Professional Certificate Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Municipal Clerk (CMC)
  • Certified Contract Management Specialist (NCMA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Information Privacy Professional/Government (CIPP/G)
  • Microsoft Certified: Dynamics 365 Fundamentals metric
  • Certified Public Accountant (CPA)

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