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Skills

  • Public Sector Procurement
  • Team management
  • Emergency response coordination
  • Legislative document handling
  • Fundraising and community outreach
  • Team Leadership
  • Budget Tracking and Management
  • Research and analysis
  • Conflict resolution
  • Problem resolution

Work Experiences

  • Collaborated with the human resources.
  • Achieved successful on-time completion of program.
  • Enter data into Salesforce to keep a searchable planning database of information such as population and land use statistics up to date.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Authored policy recommendations that were approved by the city council, resulting in the extension of Microsoft Excel for another 6 years.
  • Advocated for affordable housing initiatives, contributing to the approval of 14 new housing units in underserved communities.
  • Achieved a 73% reduction in audit discrepancies.
  • Assisted in the preparation of 17 fiscal reports.
  • Checked information against approval requirements when evaluating permits for zoning changes and building projects.
  • Seamlessly supported team activities so that project milestones were met and metric was achieved.

Summaries

  • City Aide with excellent problem-solving abilities, helping streamline city operations and reduce internal inefficiencies by 64%.
  • Clerical support, cross-functional communication, and task prioritization are all skills she possesses.
  • Achieved a 75% improvement in resolution timeline.
  • Within Miscellaneous, senior City Aide and outstanding performer in risk assessment and performance reporting.
  • City Aide with experience in public administration.
  • Achieved results in the span of 2016.
  • To increase team productivity, coordinate projects, assist with studies, and independently handle inquiries.
  • City Aide with 9 years of experience facilitating cross-departmental collaboration, ensuring the completion of key projects under budget by $16.
  • Boosted engagement from key demographic groups.
  • City Aide focused on web content management.

Accomplishments

  • Designed and implemented standardized meeting agendas, which cut average meeting times by 72% and improved decision-making efficiency.
  • Analyzed city performance metrics, creating detailed reports that helped improve departmental efficiency by 72% in 2018.
  • Monitored and coordinated implementation of city improvement grants, contributing to a 45% increase in local development projects.
  • Trained 11 administrative staff on compliance procedures, lowering non-compliance errors by 16%.
  • Assisted in developing a public-facing online portal, improving resident access to municipal services by 70%.
  • Implemented a customer service feedback program that increased positive survey responses by 48%.
  • Supported city leadership during emergency response drills, coordinating between agencies and overseeing successful completion of preparedness tasks.
  • Managed preparation and distribution of monthly internal performance reports for compliance, offering actionable insights for decision-making.
  • Oversaw the scheduling, planning, and execution of 13 city events, achieving 60% increase in attendance and community satisfaction.
  • Facilitated 3 community meetings on public safety, working with local law enforcement to address key issues resulting in a safer environment.

Affiliations

  • National Institute of Governmental Purchasing (NIGP)
  • Certified Public Manager® Program Austin
  • Jaycees
  • Alliance for Innovation - Local Government Membership
  • National Forum for Black Public Administrators (NFBPA)
  • Association of Metropolitan Planning Organizations (AMPO)
  • International Association of Emergency Managers (IAEM)
  • International Council of Nurses
  • United City Employees Association
  • American Society of Safety Professionals

Certifications

  • Certificate in Geographic Information Systems (GIS) Meridian
  • Certified Information Systems Auditor (CISA)
  • Certified Diversity Professional (CDP)
  • Certified Ethical Hacker (CEH)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Microsoft Certified: Dynamics 365 Fundamentals metric
  • Certified Fraud Examiner (CFE)

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