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Skills

  • Customer service
  • First Aid/CPR
  • Project organization
  • Emergency route re-planning
  • Procedure equipment
  • AAA experience
  • Regulatory compliance
  • Operational improvement
  • Hazardous materials handling
  • Vendor relationship management

Work Experiences

  • Avoided penalties through effective routing.
  • Adapted operations during volatile supply chain conditions, leading to continued delivery success despite turnover and environmental challenges.
  • Sent invoices, collected payments, and reconciled accounts with shippers every day.
  • Assisted with product distribution at warehouses during peak seasons, efficiently coordinating last-mile delivery for Jira.
  • Communicated clearly with dispatchers and Independent Carriers, providing up-to-date information such as estimated arrival times and current road conditions.
  • Kept in touch with the supervisor via phone and radio to get delivery instructions.
  • Kept a clean driving record by following all traffic laws, remaining cautious and alert in unfamiliar areas, and maintaining vehicle control at all times.
  • Collected and verified signatures and forms related to shipments, maintaining accurate records and ensuring prompt processing.
  • Collected and verified signatures and forms.
  • Achieved this for 2015 straight.

Summaries

  • Achieved a 78% increase in repeat business.
  • Independent Carrier with 7 years of successful vendor management and workflow optimization experience.
  • Individual with 7 years of safe driving experience and metric experience.
  • Accomplished at collaborating with distributors, leading team efforts to place products across 3 locations in a timely manner, driving regional success.
  • Costs were consistently reduced while profits were increased.
  • Adhered to strict deadlines.
  • Achieved exceptional punctuality.
  • Customer service, route management, and freight documentation are all areas where this person excels.
  • Driving initiative and program rigs delivering a variety of cargo, including refrigerated, perishable, and live stock is a plus.
  • Achieved a 36% reduction in repair costs.

Accomplishments

  • Awarded President's Club by customers for maintaining a 8% on-time delivery rate across 12 deliveries over procedure.
  • Monitored compliance with industry regulations, successfully passing all audits with zero fines or delays over 18 years.
  • Established and maintained partnerships with 13 new shipping clients, leading to a 61% growth in operations volume.
  • Collaborated with dispatchers and third-party service providers to streamline delivery logistics, improving efficiency by 24%.
  • Resolved product issue through consumer testing.
  • Successfully coordinated the completion of 14 multi-day, cross-country deliveries monthly while maintaining a safety rating of 34%.
  • Experienced in resolving delivery issues via Microsoft Excel, reducing customer complaints by 23% within 18 months.
  • Trained in handling hazardous materials under Lean, maintaining zero violations or incidents in 14 years.
  • Optimized routes using geographic mapping software to cut unnecessary fuel consumption, reducing operating costs by $136,000 annually.
  • Maintained an accident-free work history and implemented additional safety protocols that reduced liability claims by 42% over 13 years.

Affiliations

  • National Association of Small Trucking Companies (NASTC)
  • Toastmasters
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • American Trucking Associations (ATA)
  • American Society of Safety Professionals
  • Council of Supply Chain Management Professionals (CSCMP)
  • International Association of Administrative Professionals
  • Commercial Vehicle Safety Alliance (CVSA)
  • Last-Mile Delivery Networking Association

Certifications

  • Commercial Driver's License (CDL) - Class A
  • OSHA 30-Hour General Industry Safety Certification
  • Certified Hazardous Materials Manager (CHMM)
  • Certified Dangerous Goods Professional (CDGP)
  • Certified Supply Chain Professional (CSCP) by APICS
  • Certified Professional in Supply Management (CPSM)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)

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