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Skills

  • Wire Transfers
  • Customer assistance
  • Refunds and exchanges
  • Merchandising expertise
  • Payment collection
  • Multi-tasking ability
  • Clear communication in team environments
  • Liquor law compliance
  • Loss prevention
  • Maintaining store appearance

Work Experiences

  • Achieved results since 2016.
  • Educated customers about promotions to increase sales.
  • Prevented and reported loitering and illegal activities on company property.
  • Helped customers by answering their questions and completing their requests.
  • Aligned team priorities.
  • Served the needs of more than 8 customers in a busy procedure environment.
  • Achieved high customer satisfaction.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Trained as Diesel Cashier and provided backup coverage to ensure that customers received the best possible service.
  • Assisted customers in locating appropriate metric product store locations, answered product questions, and provided solutions to various system issues.

Summaries

  • Dedicated process Cashier with prior experience in high-end retail.
  • Dedicated and accountable retail employee with experience processing payments, restocking shelves, and promoting sale items.
  • Diesel Cashier with 3 years of experience stocking SAP and processing customer payments.
  • Maintains food freshness by checking expiration dates and discarding expired items.
  • Costs were consistently reduced while profits were increased.
  • Processes a variety of transactions accurately, including credit/debit, cash, and EBT.
  • Experienced Diesel Cashier with success in driving innovation and early adoption of emerging technologies and platforms.
  • When assisting customers with requests and meeting special needs, she is cheerful.
  • Cashier with a proven track record of running smooth, accurate registers, keeping merchandise stocked, and keeping the store clean.
  • Gas station cashier with previous experience as a stocker, cashier, and pump attendant.

Accomplishments

  • Initiated fuel price adjustments based on competitor analysis and achieved a 15% increase in station foot traffic within 2 days.
  • Performed end-of-day reconciliation, maintaining a 32% accuracy rate for cash, card, and fleet transactions.
  • Assisted the station manager in quarterly fuel sales analyses, helping identify customer purchasing trends to inform strategic fuel order quantities.
  • Assisted an average of 2 customers daily with various fuel-related transactions, significantly reducing transaction wait time.
  • Operated and optimized Point-Of-Sale (POS) systems, lowering transaction times by 3% and reducing checkout wait times.
  • Resolved fuel payment disputes efficiently, reducing resolution time by 65% while improving overall customer satisfaction metrics.
  • Awarded Employee of the Month in 2020 for outstanding sales performance and customer satisfaction at the fuel station.
  • Contributed to reducing fuel waste by 45% through accurate pump calibration and proactive leak monitoring.
  • Trained 9 new employees on fuel management and Point-of-Sale (POS) system usage, reducing order processing errors by 39%.
  • Played a key role in doubling sales on promotional fuel services, coordinating with the marketing department to create targeted offers.

Affiliations

  • Certified Gas Station Safety Technician
  • American Society of Safety Professionals
  • Freemason
  • Member of International Diesel Technicians Network
  • Association for Convenience & Fuel Retailing
  • American Cash Handling Association (ACHA)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Petroleum Convenience Alliance for Technology Standards (PCATS)
  • Lions Club

Certifications

  • ServSafe Food Handler - program
  • Sales Force Optimization Certification - procedure
  • Certified Cash Handler (CCH) - Meridian
  • Sales Excellence Certification - metric
  • Certified Fuel Station Manager (CFSM) - standard
  • Cisco Certified Internetwork Expert (CCIE)
  • Retail Management Certification - standard
  • CompTIA A+ Technician
  • Fuel Management Certification - program
  • Certified Public Accountant

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