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Skills
- Freight claim management
- Shipment visibility improvement
- Warehouse operations management
- Regulatory understanding (FDA, DOT, etc.)
- Training and onboarding new team members
- Scheduling and coordinating pickups
- Team communication and leadership
- Error reduction in shipping documentation
- Cost reduction through vendor negotiations
- Shipment delay resolution
Work Experiences
- Adhered to customs regulations.
- Improved shipment accuracy.
- Facilitated the shipment of medical supplies during critical shortage periods, ensuring a [Percentage]% client satisfaction rate.
- Aided in implementing a new tracking system.
- Overseen daily operations.
- Implemented new sorting protocols.
- Improved packaging efficiency by analyzing past shipment methods, implementing changes that reduced waste and packaging costs by [Amount].
- Mitigated the risk of costly fines.
- Enhanced workflow efficiency.
- Assisted in scheduling pickups.
Summaries
- Optimized shipping processes.
- Consistently improved on-time delivery rates by [Percentage]%.
- Continuously performed audits of shipment procedures, leading to a [Percentage]% drop in inconsistencies and improved overall service quality.
- Recovered $[Amount] annually in misallocated charges.
- Reduced onboarding times for new hires.
- Implemented an advanced tracking system.
- Driven to reduce waste and costs, saving the department $[Amount] annually by improving packaging processes and reducing material use.
- Responsible for reducing product spoilage.
- Coordinated effective logistics.
- Supported customer service objectives.
Accomplishments
- Reduced average pick-and-pack time by [Number] minutes per shipment through the introduction and training of enhanced barcode scanning procedures.
- Created and distributed daily shipment status reports to key stakeholders, increasing shipment visibility and reducing inquiries by [Percentage]%.
- Implemented an inventory management solution through [Software], reducing errors in stock count and increasing accuracy by [Percentage]%.
- Partnered with third-party logistics to develop tailored delivery solutions for difficult routes, reducing delays in remote areas by [Percentage]%.
- Trained junior staff on proper labeling protocols, leading to a [Percentage]% improvement in shipping accuracy and reduction in package returns.
- Resolved complex shipping issues, including wrong shipments and delivery disputes, reducing customer complaints by [Percentage]%.
- Led a continuous improvement project targeting shipment workflow bottlenecks, reducing processing time by [Number] hours per day on average.
- Utilized data from [Software] to provide key insights and suggest strategies for inventory turnover improvements, reducing stock redundancies by [Percentage]%.
- Developed a cross-training program that focused on shipping and receiving best practices, reducing department handling errors by [Percentage]%.
- Assisted in the implementation of an automated order fulfillment system, reducing human handling errors by [Percentage]%.
Affiliations
- Certified Professional in Supply Chain Management (CPSM)
- Freight Transportation Services Association (FTSA)
- National Customs Brokers & Forwarders Association of America (NCBFAA)
- Freight Business Community Networking
- National Association of Small Trucking Companies (NASTC)
- International Association of Professional Freight Forwarders (IAPFF)
- Logistics and Supply Chain Management Association (LSCMA)
- Cold Chain Logistics Alliance
- Association for Packaging and Processing Technologies (PMMI)
- Supply Chain Canada Member
Certifications
- Certified Shipping and Receiving Clerk - [Organization], [Year]
- Certified Packaging Professional (CPP) ([Organization], [Year])
- Forklift Safety Operator Certification - [Organization/Year]
- Dangerous Goods Awareness Certification - [Organization], [Year]
- Certified Professional in Supply Management (CPSM) - [Organization] [Year]
- Certified Warehouse & Distribution Manager (CWD) - [Organization], [Year]
- Certified Cargo Security Professional (CCSP) – [Organization] [Year]
- Certified IATA Dangerous Goods Regulations (DGR) - [Organization], [Year]
- Certified Warehouse Logistics Professional (CWLP) - [Organization] [Year]
- Certified Professional in Inventory Management (CPIM) - [Organization], [Year]
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