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Skills

  • Cash Handling
  • Sales expertise
  • Data-driven decision making
  • Empowerment of at-risk populations
  • Quality control
  • Child abuse and neglect identification
  • Interpersonal communication skills
  • Crisis intervention strategies
  • Child Welfare Systems navigation
  • Technical knowledge

Work Experiences

  • Trained the team on all aspects of the company's operating procedures and services.
  • Made sure that Team Leader, Child Protection's confidential budget reports were up to date.
  • Developed strong customer relationships by maintaining a positive attitude and providing prompt service.
  • Achieved long-term reunification for 55% of children.
  • Assisted the principal in the areas of calendar management, domestic and international travel arrangements, and personal bank account reconciliation.
  • Kept an eye on the machines in order to assess their progress, make adjustments, and maintain the desired tension and speeds.
  • Followed strict customer service, merchandising, and operational safety guidelines.
  • Served as the go-to person for up to 9 employees, quickly resolving complex administrative and training issues.
  • Achieved out-of-court solutions in 78% of cases.
  • Assisted system offices with customer service and business development.

Summaries

  • Lifts 13 pounds safely.
  • Interpersonal and communication skills are exceptional.
  • Individual with a team-oriented attitude and well-honed cross-functional collaboration and process improvement skills.
  • Problem solver, networker, and builder of consensus.
  • Skilled at working independently and knowledgeable about the use and repair of procedure equipment.
  • Expert in the use, maintenance, and emergency repairs of category equipment.
  • Supervisor who is skilled at motivating, coaching, and developing high-performing employees.
  • Strong communicator with in-depth knowledge of state and federal protection legislation.
  • Dedicated to ensuring quality and making the most of every day.
  • Knowledge of procedure of equipment and method of products.

Accomplishments

  • Secured additional funding for child protection initiatives and improved service capabilities by 12, allowing for expansion of performance reporting.
  • Championed and designed a child welfare assessment tool that ensured all cases met safety thresholds within one year, improving overall compliance by 77%.
  • Documented and resolved framework which led to standard.
  • Co-developed a new staff training program that improved team performance by 56%, leading to enhanced child protection service delivery.
  • Spearheaded multi-agency collaborative efforts to reduce child maltreatment reports by 19%, through early intervention strategies.
  • Served as subject matter expert on high-profile cases involving interagency cooperation, leading to faster resolution times by an average of 36%.
  • Resolved product issue through consumer testing.
  • Expanded the scope of psychological assessments used in child protection services, leading to a 27% decrease in escalated mental health cases.
  • Mentored junior staff through high-stress working environments, achieving 75% retention and progression to advanced child protection roles.
  • Utilized advanced data analytics to predict at-risk families, enabling targeted interventions that lowered re-entry into care by 50%.

Affiliations

  • American Professional Society on the Abuse of Children (APSAC)
  • National Council for Behavioral Health
  • Academy of Violence and Abuse (AVA)
  • Project Management Institute
  • National Network to End Domestic Violence
  • Children's Defense Fund (CDF)
  • Lambda Legal Defense & Education Fund
  • Jaycees
  • International Federation of Social Workers (IFSW)
  • American Society of Safety Professionals

Certifications

  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Child Welfare Specialist (CCWS)
  • Certified Public Accountant (CPA)
  • Advanced Family Reunification Certification
  • CompTIA Network+
  • Family Drug and Alcohol Treatment Program Training
  • Children’s Advocacy Studies (CAST) Certificate
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect

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