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Skills

  • End-to-End Systems Optimization
  • Change Management
  • Problem resolution
  • Business analysis
  • System upgrades
  • Technical analysis
  • Software testing
  • Cost reduction strategies in IT
  • Project organization
  • Infrastructure planning

Work Experiences

  • Coordinated cross-departmental data migration to program, reducing downtime by 78% throughout the process.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Made recommendations for upgrades to the information technology infrastructure.
  • Applied failover strategies.
  • Automated invoice processing.
  • Looked for industry trends on social media and through online sources.
  • Achieved fast issue resolution.
  • Collaborated directly with the cybersecurity team to identify critical vulnerabilities, patching 29% of issues within several months.
  • Collaborated with the cybersecurity team.
  • Analyzed IT processes, implementing continuous process improvements that enhanced system reliability by 82%, recognized with Innovation Award in 2016.

Summaries

  • Adept at conducting security audits.
  • Achieved a 55% improvement in project delivery times across logistics.
  • Contributed to over $10 in annual savings.
  • Years of progressive IT experience 12.
  • Dedicated Information Systems Coordinator specializing in implementing automated ticketing and ITSM systems that reduce response times by several months. Proven effectiveness in team mentorship and technical troubleshooting.
  • Achieved productivity improvements of up to 38%.
  • Decommissioned legacy systems.
  • System Administrator with 6 years of experience in the field of information technology.
  • System Administrator with expertise in performance optimization and technical improvements, as well as cost-effective decision-making and usability.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Evaluated infrastructure vulnerabilities and initiated the rollout of a new security patching routine that enhanced system security by 52%.
  • Implemented a cost-saving strategy by renegotiating software vendor contracts, resulting in savings of 12 annually.
  • Managed cross-functional collaborations to successfully merge IT systems for two corporate acquisitions, meeting all deadlines while ensuring zero loss of critical data.
  • Transitioned the company’s document management system from a physical to an electronic system, reducing storage costs by 19%.
  • Designed a new backup and disaster recovery plan that reduced potential data loss risks by 63% across all corporate offices.
  • Managed cross-functional teams through successful ERP implementation, resulting in a 76% improvement in overall business operations.
  • Evaluated and upgraded the company's data loss prevention tools, significantly reducing the potential for unauthorized file transfers.
  • Redesigned the company's network architecture for hybrid work environments, improving system speed for remote teams by 59%.
  • Documented and resolved framework which led to method.
  • Collaborated with department heads to create a system-wide IT budget, identifying cost-saving opportunities and reducing yearly IT expenditures by 14.

Affiliations

  • American Marketing Association
  • Business Continuity Institute (BCI)
  • International Institute of Business Analysis (IIBA)
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Association of Information Technology Professionals (AITP)
  • Society for Information Management (SIM)
  • Association of Enterprise Architects (AEA)
  • Society of Human Resource Management
  • Open Group Enterprise Architecture Framework Membership (TOGAF)

Certifications

  • Certified Information Security Manager (CISM)
  • Certified Public Accountant
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Certified Ethical Hacker (CEH)
  • Microsoft Certified: Azure Solutions Architect Expert
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Public Accountant (CPA)
  • Oracle Cloud Infrastructure Architect Associate

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