Edit your own template

Use our advanced editor to customize & edit your own resume template just right for you

Check out what our users are saying

4.9 stars from over 3,500 Google reviews

Slide 1 of 18
Love Rocket Resume! Very easy to use and very friendly support.
J
Jared L.
5
I love Rocket Resume! It helps me put my ideas into perfectly explained words. They make your resume stand out. Thanks!
A
Amber P.
5
This is a good resume builder. I would recommend.
G
Gia V.
5
I love this app. It helped me get the job I deserve. Thanks Rocket Resume!
D
Daphne D.
5
It was great using the templates on Rocket Resume.
J
Jamie H.
5
Rocket Resume is super easy to use and makes building a resume lightning fast!
J
Joshua L.
5
I like Rocket Resume. It was very easy to upload my information and have a resume ready within minutes 😀 😄
P
Petery O.
5
The customer support team was extremely helpful and the website was very easy to maneuver.
S
Shannon N.
5
Easy to use and generated a nice document.
C
Carrie B.
4
It was very easy to use. I will use the product again.
D
Don S.
5
I really like the templates, and they helped me a lot with the resume.
I
Isabella M.
5
Helped a lot with my resume.
W
Walker H.
5
I found this super easy to use and made creating a resume fun and easy.
W
Whitney S.
5
It was very easy to navigate.
T
Tawana R.
5
Rocket Resume is very helpful for building a quick resume. It allowed me to edit and use it.
T
Terron C.
4
I like Rocket Resume a lot and it’s very helpful and organized.
M
Martin V.
5
Excellent. Very good resume templates, and easy to navigate on the Website. Great bullet points that match your profession.
E
Effren W.
5
Rocket Resume made me a great resume quickly!
D
Deandre J.
5
Love Rocket Resume! Very easy to use and very friendly support.
J
Jared L.
5
I love Rocket Resume! It helps me put my ideas into perfectly explained words. They make your resume stand out. Thanks!
A
Amber P.
5
This is a good resume builder. I would recommend.
G
Gia V.
5
I love this app. It helped me get the job I deserve. Thanks Rocket Resume!
D
Daphne D.
5
It was great using the templates on Rocket Resume.
J
Jamie H.
5
Rocket Resume is super easy to use and makes building a resume lightning fast!
J
Joshua L.
5
I like Rocket Resume. It was very easy to upload my information and have a resume ready within minutes 😀 😄
P
Petery O.
5
The customer support team was extremely helpful and the website was very easy to maneuver.
S
Shannon N.
5
Easy to use and generated a nice document.
C
Carrie B.
4
It was very easy to use. I will use the product again.
D
Don S.
5
I really like the templates, and they helped me a lot with the resume.
I
Isabella M.
5
Helped a lot with my resume.
W
Walker H.
5
I found this super easy to use and made creating a resume fun and easy.
W
Whitney S.
5
It was very easy to navigate.
T
Tawana R.
5
Rocket Resume is very helpful for building a quick resume. It allowed me to edit and use it.
T
Terron C.
4
I like Rocket Resume a lot and it’s very helpful and organized.
M
Martin V.
5
Excellent. Very good resume templates, and easy to navigate on the Website. Great bullet points that match your profession.
E
Effren W.
5
Rocket Resume made me a great resume quickly!
D
Deandre J.
5
Love Rocket Resume! Very easy to use and very friendly support.
J
Jared L.
5
I love Rocket Resume! It helps me put my ideas into perfectly explained words. They make your resume stand out. Thanks!
A
Amber P.
5
This is a good resume builder. I would recommend.
G
Gia V.
5
I love this app. It helped me get the job I deserve. Thanks Rocket Resume!
D
Daphne D.
5
It was great using the templates on Rocket Resume.
J
Jamie H.
5
Rocket Resume is super easy to use and makes building a resume lightning fast!
J
Joshua L.
5
I like Rocket Resume. It was very easy to upload my information and have a resume ready within minutes 😀 😄
P
Petery O.
5
The customer support team was extremely helpful and the website was very easy to maneuver.
S
Shannon N.
5
Easy to use and generated a nice document.
C
Carrie B.
4
It was very easy to use. I will use the product again.
D
Don S.
5
I really like the templates, and they helped me a lot with the resume.
I
Isabella M.
5
Helped a lot with my resume.
W
Walker H.
5
I found this super easy to use and made creating a resume fun and easy.
W
Whitney S.
5
It was very easy to navigate.
T
Tawana R.
5
Rocket Resume is very helpful for building a quick resume. It allowed me to edit and use it.
T
Terron C.
4
I like Rocket Resume a lot and it’s very helpful and organized.
M
Martin V.
5
Excellent. Very good resume templates, and easy to navigate on the Website. Great bullet points that match your profession.
E
Effren W.
5
Rocket Resume made me a great resume quickly!
D
Deandre J.
5

Resume examples you'll love for any job

Use these to easily edit your resume better

Use this resume to start your own

Start with this example to edit the perfect resume, we'll help you along the way

What's the best way for employers to contact you?

We suggest including an email

M
My Resume3% progress

Technical Service Analyst resume suggestions

We'll save them for when you're ready to get started

Skills

  • Time-sensitive problem solving
  • Junior team member mentoring
  • Documentation of service incidents
  • Automation scripting in [Programming Language]
  • Service outage detection
  • Technical issue diagnosis
  • End-user training and support
  • Migration planning and execution
  • Incident prevention strategy design
  • Troubleshooting time reduction

Work Experiences

  • Maintained detailed documentation of all service incidents and solutions, ensuring updates to system knowledge base to expedite future troubleshooting.
  • Restored full operation in [Number] hours.
  • Mentored junior analysts to improve team skills.
  • Standardized service request processes, resulting in a [Percentage]% improvement in ticket resolution times and more consistent end-user follow-ups.
  • Resolved the issue ahead of deadlines.
  • Improved system availability by [Percentage].
  • Ensured smooth operations.
  • Identified [Percentage]% risk exposures.
  • Achieved time savings of [Number] person-hours per week.
  • Enhanced overall user experience.

Summaries

  • Maintained comprehensive documentation of service incidents, ensuring precise knowledge base updates that facilitated quicker troubleshooting.
  • Achieved a [Percentage]% decrease in overall resolution times.
  • Utilized monitoring tools to identify improvement areas.
  • Strategic thinker with a history of using data analytics and monitoring tools to identify improvement areas, leading to downtime reduction of [Percentage]%.
  • Contributed to the creation of detailed knowledge base content.
  • Ensured timely resolution of technical issues.
  • Reduced response time by [Percentage]%.
  • Achieved a [Percentage]% decrease in internal incident response time.
  • Achieved minimal business disruption.
  • Achieved recognition in [Year].

Accomplishments

  • Identified critical vulnerabilities in [Software Type], deployed security patches, and ensured compliance with industry standards, safeguarding assets worth $[Amount].
  • Authored technical documentation for [Product Type] migrations, improving customer transition success rates and reducing support tickets by [Percentage]%.
  • Performed security audits on [Technology], identifying key vulnerabilities and implementing corrective measures that safeguarded data assets worth $[Amount].
  • Designed and automated data extraction processes for [Software Type] systems using [Programming Language], saving the team [Number] hours monthly on operational reporting.
  • Reduced the number of recurring technical issues by [Percentage]% through root-cause analysis and targeted process improvements in collaboration with the devops team.
  • Led cross-functional team in the successful configuration and deployment of monitoring systems for [Technology], leading to continuous compliance with SLAs and reduced service disruptions.
  • Configured monitoring tools to proactively identify system issues, leading to a [Percentage]% decrease in unplanned downtime incidents.
  • Led a team through a complex data migration project affecting [Number] servers, ensuring zero data loss with complete transition in [Number] days.
  • Improved customer retention by [Percentage]% by delivering timely and effective solutions for escalated ticket requests handled in collaboration with [Department].
  • Trained a team of [Number] analysts on new cloud infrastructure support processes, resulting in improved operational performance and a [Percentage]% increase in SLA adherence.

Affiliations

  • Help Desk Institute (HDI)
  • Microsoft Certified: Azure Fundamentals Study Group
  • Oracle Certified Professional Network
  • International Association of IT Asset Managers (IAITAM)
  • Google Cloud Certified Professional Network Engineer Community
  • CompTIA A+ Certification Association
  • Red Hat Certified System Administrator (RHCSA) Alumni
  • ServiceNow Developers Community
  • Global IT Alliance for Sustainable Technology (GIT^2)
  • Certified Information Systems Security Professional (CISSP) Networking Group

Certifications

  • CompTIA Network+ Certification
  • Microsoft Certified: Azure Administrator Associate
  • Certified Network Defender (CND)
  • Certified Ethical Hacker (CEH)
  • HDI Support Center Analyst (HDI-SCA)
  • Certified in Risk and Information Systems Control (CRISC)
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • ISO/IEC 20000 IT Service Management Certification
  • ServiceNow IT Service Management (ITSM) Certified Implementation Specialist
  • Certified Information Technology Professional (CITP)

Ready to start editing your resume?

How much experience do you have? We'll offer custom-tailored recommendations to help you edit the perfect resume

What's your education level?

We'll offer recruiter validated recommendations and templates for any education level

Resources

Rocket Resume has the tools to edit the resume to land your dream job

Search and browse resumes

Use these examples to get started

Need help?

We love hearing from you. We're available Monday - Friday, 8a - 8p CST and 12p - 4p on weekends. Send us a message and we'll get back to you as soon as possible.