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Skills

  • Relationship development
  • Task prioritization
  • Team management
  • Communications
  • Data-driven decision making
  • Conflict resolution
  • Continuous improvement techniques
  • High-traffic Season Management
  • Customer Satisfaction Enhancement
  • Scheduling

Work Experiences

  • Collaborated with process customers to determine their needs and deliver category service.
  • Achieved a 61% increase in customer satisfaction.
  • Achieved 10 incident-free days at Atlanta.
  • Communicated effectively with finance on dock-related issues, leading to faster issue resolution and fewer client complaints.
  • Achieved a 27% increase in throughput over the past year.
  • Achieved no violations during an external audit.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with transportation management on shipment priorities, achieving a 60% increase in high-priority order fulfillment.
  • Analyzed dock performance data to optimize truck routes, leading to a reduction in fuel costs by $8 per quarter.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Offering 7 years of transportation system evaluation and optimization experience.
  • Achieved operational targets.
  • Conducted regular training.
  • Coordinated up to 13 shipments daily.
  • Within Miscellaneous, senior Dock Leader and outstanding performer in team leadership and vendor management.
  • Coordinated cross-functionally with warehouse teams.
  • Consistently met KPIs.
  • Achieved 62% reduction in turnaround times.
  • Accomplished in staff scheduling, cutting overtime expenses by $7 quarterly by optimizing labor utilization across multiple shifts.
  • Category Transportation Supervisor with a track record of cutting costs while maintaining quality and efficiency.

Accomplishments

  • Contributed to operational planning, resulting in the reduction of transportation costs by $3 per quarter.
  • Resolved dock bottlenecks by integrating automation systems, increasing daily freight throughput by 17 tons.
  • Led operations for the seamless integration of a new Jira, reducing manual labor hours by 34%.
  • Successfully reduced inventory discrepancies by 48% through the introduction of an advanced inventory management system (Workday).
  • Collaborated with warehouse management to reconfigure dock space and increase storage capacity by 7%.
  • Managed cross-departmental communications that allowed for quicker resolution of shipment errors, reducing delays by 70%.
  • Trained over 18 staff in dock safety protocols and equipment operation, maintaining a near-perfect safety record during 2023.
  • Optimized dock layout, improving material flow and decreasing loading times by 21%.
  • Championed an inclusive onboarding system for new hires, reducing turnover by 44% while enhancing team productivity.
  • Facilitated the acquisition of training resources to ensure team compliance with industry regulations.

Affiliations

  • Logistics and Supply Chain Management Society (LSCMS)
  • Jaycees
  • Project Management Institute
  • Safety in Transport and Logistics Initiative (STLI)
  • Professional Development Program for Warehousing and Logistics
  • Association for Supply Chain Management (APICS)
  • National Safety Council (NSC)
  • International Society of Logistics (SOLE)
  • Society of Women Engineers
  • Certified Supply Chain Professional (CSCP) – 2016

Certifications

  • Workplace Safety and Health Compliance Certificate by Texas
  • DOT Hazardous Materials Safety Certification by system
  • Incident Investigation Certification by method
  • Certified Supply Chain Specialist (CSCS) by APICS
  • Certified Warehouse Logistics Professional by International Warehouse Logistics Association (IWLA)
  • Certified Loading Dock Technician (CLDT) by program
  • Root Cause Analysis Certification by category
  • Certified Public Accountant
  • Salesforce
  • Distribution and Logistics Management Certificate by Ironclad Systems

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