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Skills

  • Customer service
  • Accident / Incident Reports
  • ServiceNow competency
  • Data-driven decision making
  • Driver Safety Programs
  • Employee Training & Development
  • OSHA compliance
  • Business operations
  • Scheduling
  • Relationship development

Work Experiences

  • Achieved results in 2018.
  • Communicated effectively with product on dock-related issues.
  • Achieved results within the first one year as Dock Leader.
  • Used performance reporting to improve working conditions for all employees and to create a work environment that fostered high employee morale and engagement.
  • Achieved a 61% increase in customer satisfaction.
  • Collaborated with the facilities team.
  • Collaborated with warehouse supervisors to cross-train employees, improving team morale and decreasing turnover by 32%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Kept a close eye on operations and conducted regular safety audits to ensure that administrative policies and regulations were followed.
  • Boosted process transparency.

Summaries

  • Dock Leader with 14 years of successful risk assessment and process improvement experience.
  • Achieved 62% reduction in turnaround times.
  • Conducted regular training.
  • Achieved 10 safety audits without penalty.
  • Workplace organization and mathematics are two areas in which she excels.
  • Cut loading/unloading time by process.
  • Adept at solving dock performance issues.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Decreased shipment delays by 52%.
  • Category Transportation Supervisor with a track record of cutting costs while maintaining quality and efficiency.

Accomplishments

  • Analyzed operational metrics and reduced freight handling errors by 42% over a 2-month period.
  • Articulated systems improvements for the dock, leading to 35% growth in overall team output.
  • Implemented energy-saving measures in the dock facility, reducing utility costs by $3 annually.
  • Optimized dock layout, improving material flow and decreasing loading times by 21%.
  • Authored in-depth incident reports that contributed to 65% faster claims processing with insurance carriers.
  • Collaborated with team of 7 in the development of system.
  • Supervised itemized freight documentation and invoicing, which improved customer satisfaction by 50% for on-time delivery accuracy.
  • Led operations for the seamless integration of a new Jira, reducing manual labor hours by 34%.
  • Awarded CPA for excellence in supply chain operations following an audit that identified zero safety or compliance issues.
  • Led logistical efforts for a fleet expansion at Phoenix, increasing distribution capabilities by 13%.

Affiliations

  • Leadership in Environmental Sustainability (Certification)
  • Certified Logistics Technician (CLT) 2024
  • Professional Development Program for Warehousing and Logistics
  • American Production and Inventory Control Society (APICS)
  • Occupational Safety and Health Administration (OSHA) Training Certification
  • International Warehouse Logistics Association (IWLA)
  • Transportation Intermediaries Association (TIA)
  • National Private Truck Council (NPTC)
  • Forklift Training Certification 2021
  • Association for Supply Chain Management (APICS)

Certifications

  • Incident Investigation Certification by method
  • Project Management Professional (PMP)
  • Certified Supply Chain Professional (CSCP) by APICS
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Supply Management (CPSM) by ISM
  • Workplace Safety and Health Compliance Certificate by Texas
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Dangerous Goods Professional (CDGP) by Institute of Hazardous Materials Management (IHMM)
  • CERT Licensed Forklift Instructor by process
  • Continuous Process Improvement Practitioner (CPIP) by process

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