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Skills

  • Sales forecasting
  • Problem resolution
  • Advanced CRM Usage (Tableau)
  • Customer service
  • Sales goal achievement
  • Communications
  • Planning and coordination
  • Cross-functional team leadership
  • Customer Relationship Management (CRM)
  • Team building

Work Experiences

  • Prioritizing tasks prior to the start of each shift streamlined operations and improved employee focus and productivity.
  • Collaborated with all company departments to ensure consistent branding and strategic product placement.
  • Achieved 46% territory growth through strategic contract renewals and customer upselling initiatives in Portland.
  • Achieved 43% territory growth.
  • Taught staff how to remain calm and professional in the face of adversity.
  • Assigned tasks to specific employees based on their individual skills and knowledge.
  • Operated with high-quality service as the core focus of the business to drive exceptional sales growth.
  • Created, implemented, and managed promotions to increase sales and customer engagement in the store.
  • Improved productivity by reducing process lags by effectively managing 8 employees.
  • Audited store operations on a regular basis, reducing inventory shrinkage and cash discrepancies.

Summaries

  • Strategic thinker with expertise in strategic planning.
  • Knowledgeable about all aspects of store operations and able to identify opportunities for improvement.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Shrinkage is carefully monitored, records are kept, and teams are kept productive and motivated.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Ready to put my client relations experience to good use in a retail position with an exciting company.
  • With proactive and strategic approaches, we are focused on driving revenue growth.
  • Program, framework, and method are all available.
  • Tableau and Asana experts with exceptional interpersonal skills.
  • Professional with team leadership and client relations talents who is honest and punctual.

Accomplishments

  • Conducted in-depth market analysis to identify customer needs, leading to a pipeline growth of 16% in the Midwest.
  • Developed training materials for the sales team, which contributed to a 47% reduction in lead-to-close time across the department.
  • Identified and captured new revenue streams by proactively engaging large enterprise accounts, resulting in a 49% increase in net new clients.
  • Instrumental in driving a $13 increase in quarterly revenue by implementing strategic partnerships with channel distributors.
  • Integrated feedback loops from customer insights into sales strategy, which directly resulted in a 16% improvement in client satisfaction scores.
  • Facilitated the merger of two sales departments without disruption to client services, achieving a 85% improvement in internal processes.
  • Utilized CRM tools such as Salesforce to improve lead tracking and forecast accuracy, delivering a 71% uplift in actionable sales insights.
  • Onboarded 17 junior team members, guiding them to achieve 24% of their individual sales targets within one year.
  • Provided consultative B2B sales, resulting in securing 11 new enterprise clients and increasing the customer base by 83%.
  • Achieved expertise in complex contract negotiations, resulting in securing multiple long-term agreements with Fortune 13 companies.

Affiliations

  • Active Participant, American Management Association (AMA) Sales Leadership Program
  • Committee Member, Customer Experience Council, Atlanta, 2018
  • Member, Global Sales Science Institute (GSSI) process
  • Certified Sales Leadership Associate, Tableau, 2022
  • Fellow, Sales Performance International (SPI)
  • Mentor, Sales Leaders of Tomorrow Association, 2017
  • Member, Association for Talent Development (ATD) Sales Coaching Chapter
  • Affiliate Member, Customer Relationship Management Institute (CRMI)
  • Member, International Customer Service Association (ICSA)
  • Active Contributor, Strategic Account Management Association (SAMA)

Certifications

  • LinkedIn Sales Navigator Certification – framework2021
  • SAP Certified Application Associate
  • Persuasion and Influence Sales Certification – Northwind2018
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Sales Professional (CSP) - Summit Group
  • Association for Project Management (APM)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Microsoft Office Specialist (MOS)
  • Digital Sales & Marketing Certification – Asana2017

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