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Skills

  • Budgets
  • Data-driven decision making
  • Cross-browser testing techniques
  • Process improvement
  • Problem resolution
  • Monitoring metrics for test efficiency
  • Defect monitoring
  • Compatibility testing across platforms
  • First Aid/CPR
  • Quality assurance in agile development

Work Experiences

  • Achieved a 18% increase in user performance satisfaction metrics.
  • Conceptualized a real-time dashboard for tracking testing progress and results, which reduced feedback loop delays by 15 hours.
  • Worked effectively with initiative and method departments on software defects and category issues, collaborating closely to develop innovative solutions.
  • Conducted end-user surveys post-testing to measure satisfaction, which contributed to a 69% increase in product adoption for Power BI.
  • Collaborated with external vendors and stakeholders.
  • Coordinated UAT (User Acceptance Testing) for QuickBooks, ensuring that 31% of business requirements met acceptance without major revision.
  • Defined measurable performance benchmarks.
  • Championed user experience testing for Adobe Creative Suite, ensuring a 83% satisfaction rate across 18 product iterations.
  • Advanced reporting of testing status to senior leadership.
  • Created custom test scripts for security vulnerabilities on Tableau, ensuring compliance with industry security standards and mitigating risks.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Conducted targeted end-to-end and edge case testing.
  • Design Testing Officer is a methodical Design Testing Officer with extensive experience in software development processes and testing strategies.
  • Adept at root cause analysis.
  • Accomplished Design Testing Officer with proven ability to support cross-functional teams in conducting rigorous regression tests, ensuring timely project delivery within tight deadlines.
  • Achieved zero degradation in performance.
  • Consistent Design Testing Officer with a proven record of aligning testing protocols with industry standards, ensuring compliance and quality assurance for Jira.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Open and clear communicator with excellent multitasking abilities, a well-organized nature, and a keen eye for detail.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.

Accomplishments

  • Resolved product issue through consumer testing.
  • Coordinated cross-functional debugging sprints to resolve design inconsistencies, shortening the development cycle by two years.
  • Documented and resolved process which led to procedure.
  • Collaborated with team of 8 in the development of standard.
  • Mentored junior QA engineers on automated testing techniques, increasing team productivity by 32%.
  • Established key performance indicators (KPIs) for the performance testing team, resulting in a 79% enhancement to release predictability.
  • Automated 15 test cases across multiple platforms, reducing human error and ensuring consistency in validation.
  • Led test automation using HubSpot, increasing testing speed by 54% and limiting manual oversight.
  • Reduced project lead time by 37% by creating automated smoke tests in Asana, ensuring near-instant feedback loops.
  • Assessed and validated user scenarios aimed at increasing customer engagement by 55% post-deployment.

Affiliations

  • Testing: Academic & Professional Research Collaborative (TAPRC)
  • Toastmasters
  • Society of Digital Agencies (SoDA)
  • International Association of Accessibility Professionals (IAAP)
  • UXPA International (User Experience Professionals Association)
  • Society for Technical Communication (STC)
  • IEEE Computer Society
  • Product Management & Testing Alliance (PMTA)
  • American Society for Quality (ASQ)
  • UX Certification from Nielsen Norman Group

Certifications

  • ISTQB Certified Tester Advanced Level – Technical Test Analyst
  • Certified Software Tester (CSTE)
  • Certified Usability Analyst (CUA)
  • HP Unified Functional Testing (UFT) Certification
  • Certified in Risk and Information Systems Control (CRISC)
  • Basic Software Testing Certification - process
  • SHRM Certified Professional (SHRM-CP)
  • Certified Agile Tester (CAT)
  • Oracle Certified Associate, Java SE standard
  • Certified Public Accountant (CPA)

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