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Skills

  • Menu memorization
  • Event dining facilitation
  • Table setting
  • Stocking and replenishing
  • Food station setup
  • Order delivery practices
  • Event planning and execution
  • Beverage preparation
  • Introduction of seasonal menus
  • Tableside service

Work Experiences

  • Achieved President's Club by 2024.
  • Cashed out customers using cash registers and credit card machines, handling up to $4 in cash per event.
  • Was in charge of loading and unloading dirty dishes and utensils onto well-organized busing trays for quick cleaning and storage.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Achieved a 23% increase in customer retention.
  • Implemented new drink policies that resulted in a 12% reduction in over-pouring.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Achieved a 12% improvement in customer loyalty by 2018.
  • Achieved high job satisfaction across all roles.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.

Summaries

  • Lead Food Server with over 11 years of system and process service experience.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Experienced Lead Food Server with procedure restaurant environments.
  • Strengths in quality assurance and client relations backed up by Food and Beverage training.
  • Lead Food Server who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Efficient Lead Food Server with over 16 years of experience in method and initiative service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Accomplished food service professional with a proven track record in boosting revenue by 45% through menu and beverage enhancements while inspiring junior servers.
  • Costs were consistently reduced while profits were increased.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Lead Food Server with 9 years of bartending and waitressing experience.

Accomplishments

  • Recognized for achieving the highest rate of positive customer feedback across the entire team for 3 consecutive months.
  • Drove guest satisfaction scores to 51% by ensuring prompt and friendly service, attentive follow-through, and post-service engagement.
  • Implemented a reservation system that balanced seat time usage effectively during peak hours, reducing guest wait times by 22%.
  • Reviewed sales reports on underperforming SKUs and collaborated with management to adjust the menu, boosting sales of revised items by 74%.
  • Designed and implemented a beverage and menu pairing system that boosted beverage sales by 46% and enhanced overall guest dining experience.
  • Created and executed a VIP service program for repeat customers, which elevated the guest experience and increased guest return rates by 73%.
  • Built strong relationships with new vendors, negotiating better ingredient prices and availability for specialty events, saving the company $7 annually.
  • Enhanced guest retention strategies through personalized interactions and follow-ups, contributing to a 79% increase in repeat customers.
  • Collaborated with team of 10 in the development of method.
  • Efficiently managed process, overseeing service for 13 guests, receiving commendations for exceptional organization and guest experience.

Affiliations

  • Guest Experience Improvement Task Force, Member
  • Culinary Service Excellence Certification, 2020
  • Operations and Client Experience Advisory Board Member
  • Service Leadership Excellence Workshop Graduate
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Hospitality Customer Service Roundtable, Member
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Rotary International

Certifications

  • Certified Dietary Manager (CDM) - Association of Nutrition & Foodservice Professionals
  • Wine & Spirit Education Trust (WSET) Level 2 Award in Wines
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Sommelier - method
  • Food Protection Certification – Colorado
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid and CPR Certification Summit Group
  • Certified Professional in Catering and Events (CPCE) – National Association for Catering & Events
  • Food Protection Manager Certification (ServSafe)

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