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Skills

  • Lead development
  • Employee training and development
  • Time management and prioritization
  • Business Development
  • Territory Sales Experience
  • Budgeting
  • Bilingual in Spanish
  • Cross-functional team leadership
  • Revenue forecasting
  • CRM Systems

Work Experiences

  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Employees were delegated method daily tasks, which streamlined daily progress and efficiency.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Increased productivity by 10% while lowering staffing and operational costs.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class process results.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every 18 months.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Used project management and stakeholder engagement to cultivate and strengthen long-term client relationships.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • Top-producing salesperson and industry expert in Miscellaneous.
  • Customer-focused General Manager with 7 years of experience who is committed to expanding process improvement and risk assessment.
  • With 18 years of customer service experience, Sole Proprietor is insightful.
  • Optimize long-term success by effectively balancing targets with resources.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Business leader with experience in strategic business planning and team building.
  • Sole Proprietor who is meticulous and has 4 years of initiative experience.
  • Expert in program industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Clear understanding of stakeholder engagement and strategic planning as well as stakeholder engagement training.
  • Dedicated to providing excellent procedure services and efficient conflict resolution.

Accomplishments

  • Integrated
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Resolved
  • Solved
  • Guided
  • Identified
  • Ensured
  • Recommended
  • Recorded
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.

Affiliations

  • Leadership Portland Graduate
  • National Society of Leadership and Success
  • Freemason
  • National Speakers Association
  • Institute of Management Consultants USA
  • Society of Women Engineers
  • HubSpot User Group Member
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Certified Financial Planner Board Affiliation

Certifications

  • Certified Startup Business Coach - Meridian
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • QuickBooks Online Certification - Lakeside Partners
  • Project Management Professional (PMP)
  • Six Sigma Green Belt - Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Lean Six Sigma Black Belt Certification - Vantage
  • CompTIA A+ Technician
  • Fundamentals of Digital Marketing Certification - Google Garage

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