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Skills

  • Banquet coordination
  • Bill computation
  • Capacity to multitask in fast-paced environments
  • Guest satisfaction management
  • Order delivery practices
  • Menu memorization
  • Frequent guest retention strategies
  • Compliance with Health Regulations
  • Food replenishment management
  • Cost-saving initiatives

Work Experiences

  • Was in charge of ensuring that tables were properly set up to accommodate large groups.
  • Provided excellent service while maintaining a friendly and welcoming atmosphere.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Achieved a category inspection score of 41% in 2018.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards.
  • Offered refills on category, program, and system beverages.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.

Summaries

  • Explaining flavor, standard, and framework aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Dining Services Employee is a focused and dependable Dining Services Employee who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.
  • Expert in the field of food and beverage.
  • Dining Services Employee is a communicative Dining Services Employee who is committed to providing exceptional service and unforgettable guest experiences.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Ensured all dining areas were consistently clean and hygienic, receiving excellent scores during a 2017 health and safety inspection.
  • Suggested and implemented a monthly employee recognition program that boosted team morale, leading to a 32% improvement in service efficiency.
  • Developed and maintained strong communication channels between wait staff and kitchen teams, resulting in quicker meal delivery times by 9 minutes.
  • Implemented new training procedures focused on food handling and sanitation, resulting in PMP accreditation for the entire staff.
  • Contributed to the planning and execution of catering services for events hosting over 11 guests, maintaining high standards of service under pressure.
  • Improved POS system accuracy by promptly addressing technical issues, reducing errors and improving staff efficiency by 57%.
  • Managed the setup and breakdown of special event logistics, ensuring smooth service for 7 large-scale events during several months.
  • Key contributor during holiday events, working alongside kitchen staff to handle 15 customer orders per shift, reducing wait times by approximately 15 minutes.
  • Recognized for exceptional customer service in 2016, receiving President's Club after achieving consistent positive feedback from guests.

Affiliations

  • School Nutrition Association (SNA)
  • ServSafe Food Handler Certification
  • Dining Services Solutions Professionals Group
  • Food Safety and Quality Assurance Professionals Network
  • Society for Foodservice Management (SFM)
  • International Council of Nurses
  • Toastmasters
  • National Association of Social Workers
  • Society of Human Resource Management
  • Fast Casual Industry Council Member at Cedar Works

Certifications

  • CompTIA Network+
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Supervisor (CHS)
  • Dining Services Leadership Certificate
  • Food Allergy Management Training initiative
  • First Aid, CPR, and AED Certification standard
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Food Safety (CP-FS)

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