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Skills

  • Client needs assessment and customization
  • Team management
  • Interior and exterior renovation
  • Operational improvement
  • General contracting professional
  • Customer Relationship Management (CRM)
  • Configuration of home network systems
  • Heavy Equipment Operation
  • Building, demolition and renovation
  • High-speed cable installation

Work Experiences

  • Guided and directed third-party inspectors through project construction, commissioning, and closeout.
  • Conducted safety training sessions for field technicians.
  • Configured and tested equipment post-installation, ensuring that all systems met client specifications and industry regulations.
  • Achieved a 53% improvement in customer retention.
  • Stuck to the $5 budget to ensure timely and cost-effective project deliverables.
  • Conducted routine quality audits to ensure that progress was being made in accordance with specifications, and I took corrective action to address any issues that arose.
  • Achieved results over 10 years.
  • Achieved a 20% boost in customer satisfaction.
  • Achieved Employee of the Year for delivering seamless service installations for a new municipal project with over 16 miles of new cabling.
  • Achieved President's Club for service installations.

Summaries

  • OSHA safety requirements are well-versed, and I've led a team of over 12 workers.
  • Capability of leading groups of up to 11 people.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved a 32% reduction in training time.
  • Within Miscellaneous, senior Cable Contractor and outstanding performer in project management and stakeholder engagement.
  • Exceptional leadership and project management skills from a seasoned construction professional.
  • Achieved efficient fault detection.
  • Develops scopes, monitors field activities, and keeps clients informed.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Skilled in budgeting, quality control, and industry best practices.

Accomplishments

  • Reduced job site incidents by 28% through strict adherence to safety protocols and proper cable installation practices.
  • Improved customer satisfaction by 31% by conducting thorough end-user training during residential and commercial cable installations.
  • Certified in low-voltage wiring maintenance and installation, ensuring compliance with the latest NEC standards across multiple projects.
  • Troubleshot connectivity issues in large-scale commercial properties, reducing repair times to less than 7 minutes on average.
  • Diagnosed and resolved signal degradation issues within fiber-optic cables using Tableau, saving the company $2 on potential rewiring costs.
  • Resolved product issue through consumer testing.
  • Achieved CPA to ensure compliance with the new low-voltage wiring standards, improving overall project standards.
  • Implemented a new inventory tracking system that decreased equipment handling errors by 58%.
  • Supervised a contract that improved fiber-optic network infrastructure in Atlanta, resulting in a 27% increase in regional internet access speeds.
  • Documented and resolved initiative which led to standard.

Affiliations

  • Institute of Electrical and Electronics Engineers (IEEE) Membership
  • Rotary International
  • Certified Low Voltage Contractor Training Summit Group
  • Communications Workers of America (CWA) Membership
  • International Council of Nurses
  • National Wireless Safety Alliance (NWSA)
  • Association for Computing Machinery
  • Society of Cable Telecommunications Engineers (SCTE)
  • Association of Independent Telecommunications Professionals
  • International Association of Administrative Professionals

Certifications

  • Apple Certified Associate (ACA)
  • Certified Low Voltage Technician (CLVT) - Harbor & Co.
  • Certified Broadband Premises Installer (CBPI)
  • Certified In-Building Wireless Technology Professional (IBWTP) - Vantage
  • Advanced Media System Integrator (AMSI) Certification
  • Certified Public Accountant (CPA)
  • ServSafe
  • Certified Installation Team Leader - Northwind
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)

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