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Skills

  • Cost controls
  • Cross-functional team collaboration
  • Process improvement
  • Customer retention strategies
  • Team management
  • Budgets
  • Cost Control & Reduction Strategies
  • Budgeting
  • Food plating and presentation
  • Recipes and menu planning

Work Experiences

  • Accomplished full staffing within 18 months.
  • Collaborated with vendors to source sustainable ingredients.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • Collaborated with the marketing department to launch promotional campaigns that raised beverage sales by 63% over 18 months.
  • Collaborated with suppliers to introduce new beverage products.
  • Collaborated with vendors to source sustainable ingredients, enhancing brand image and contributing to Top Performer.
  • Achieved results in the first quarter after implementation.
  • Achieved profit margin consistency throughout 2018.
  • All kitchen staff was hired and managed by me.
  • Based menu revisions on customer feedback and seasonal availability.

Summaries

  • Accomplished Assistant Food and Beverage Director with over 4 years of experience, driving operational excellence and revenue growth. Expertise in team leadership, cost reduction, and vendor negotiation, consistently delivering 83% increases in customer satisfaction.
  • Achieved a 78% increase in on-time service rates for high-volume events.
  • Adept Assistant Food and Beverage Director.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Using basic Spanish skills, build relationships with patrons and employees.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Addressing customer concerns and resolving issues in a diplomatic manner.
  • Client relations and workflow optimization, a well-rounded leader with a talent for supervising employees.
  • Outstanding leader with excellent communication and conflict-resolution skills.
  • Achieved $4 of annual savings.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reviewed and negotiated supplier contracts, ensuring favorable terms and achieving savings of 24% on beverage purchases over 2016.
  • Successfully managed cost-control initiatives during off-peak seasons, maintaining positive profit margins despite lower customer turnout.
  • Supervised cross-departmental communication to streamline guest experiences, which led to a 67% increase in event hosting inquiries.
  • Developed and implemented new standard operating procedures (SOPs), reducing training time for new hires by 7 days and ensuring higher compliance to food safety standards.
  • Played a pivotal role in the redesign of beverage procurement to introduce local suppliers, reducing procurement costs by 71% and prioritizing sustainability initiatives.
  • Documented and resolved procedure which led to method.
  • Collaborated with team of 13 in the development of system.
  • Managed food and beverage budgets effectively, contributing to a 55% increase in profit margins year-over-year.
  • Led quality audits across all departments within the Food and Beverage Division to maintain a consistent guest experience resulting in an improved audit score of 32%.

Affiliations

  • Association for Talent Development (ATD)
  • Institute of Food Technologists (IFT)
  • National Sustainability Foodservice Association
  • Hospitality Financial & Technology Professionals (HFTP)
  • Foodservice Consultants Society International (FCSI)
  • American Culinary Federation
  • National Association of Social Workers
  • Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute
  • Toastmasters
  • Barista Guild of America

Certifications

  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • First Aid & CPR Certification by framework
  • Certified Restaurant Manager (CRM) by AHLEI
  • Advanced Wine Business Certification by Wine Business Institute
  • Leadership in Food & Beverage Operations by eCornell
  • CompTIA Network+
  • Sustainability in Food & Beverage Operations by Green Seal
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute (AHLEI)
  • Responsible Alcohol Service Certification by ServSafe

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