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Skills

  • Deadline management
  • Engagement with medical providers
  • Client Retention Strategies
  • Cross-functional team collaboration
  • Jurisdictional regulation adherence
  • Legal filings compliance
  • Conflict resolution
  • Problem resolution
  • Supervision
  • Budgets

Work Experiences

  • Added an additional $9 in client recoveries.
  • Conducted thorough intake interviews with new clients.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Captured critical injury information.
  • Based recommendations on prior outcomes.
  • Was able to effectively communicate with members of the operations, finance, and clinical departments.
  • Collaborated with medical providers.
  • Transported Tableau to one year customer locations.
  • Attended settlement conferences and hearings.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Achieved a 51% case success rate.
  • Adept at optimizing case tracking systems.
  • Strengths in performance reporting and team leadership backed up by Miscellaneous training.
  • Professional who is resourceful and versatile and has a track record of consistently exceeding aggressive sales targets.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at ensuring accurate legal filings.
  • Within Miscellaneous, senior Personal Injury Case Manager and outstanding performer in workflow optimization and vendor management.
  • Bringing 14 years of insurance experience to the table.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Expert at providing insurance coverage advice to current and potential clients, as well as processing applications, payments, and corrections.

Accomplishments

  • Received attorney recognition for due diligence in obtaining crucial case facts, leading to favorable rulings in 45% of managed cases.
  • Achieved CPA in personal injury case management, providing a higher standard of care and legal knowledge to clients' recoveries.
  • Established legal case tracking system, improving file organization and reducing critical task completion times by 79% for the legal team.
  • Collaborated with team of 17 in the development of procedure.
  • Facilitated arbitration and mediation proceedings, resulting in successful outcomes in 41% of cases under management.
  • Streamlined legal documentation tracking, reducing time wasted in discovery processes by 52%, leading to faster case closures.
  • Resolved disputes with insurance carriers through expert negotiation, securing an additional $17 for clients post-claim denials.
  • Coordinated lien resolutions and billing negotiations, saving clients a cumulative $15 in medical charges over 17 cases annually.
  • Attended mediations and settlement conferences alongside legal counsel, contributing to case closures without litigation in 30% of instances.
  • Trained a team of 13 junior case managers, improving case processing time by 42% through streamlined documentation practices.

Affiliations

  • Institute for the Advancement of the American Legal System (IAALS)
  • American Society of Safety Professionals
  • Society of Women Engineers
  • American Medical Informatics Association
  • Personal Injury Lawyers Liaison Committee
  • National Association of Social Workers
  • Society of Human Resource Management
  • National Federation of Paralegal Associations (NFPA)
  • International Practice Management Association (IPMA)
  • Association for Computing Machinery

Certifications

  • Certified Health Data Analyst (CHDA) - Northwind
  • Certified Patient Advocate (CPA) - Patient Advocate Certification Board
  • Certified Professional in Healthcare Quality (CPHQ) - Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Certified Medical Interpreter (CMI) - Northwind
  • Professional in Legal Management (PLM) - Association of Legal Administrators
  • OSHA Certification for Medical Office Safety - 2020
  • Data Privacy and Case Law Certification - process
  • Certified E-Discovery Specialist (CEDS) - Association of Certified E-Discovery Specialists

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