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Skills

  • Reporting skills
  • Business operations
  • Time management
  • Case backlog reduction strategies
  • Client Retention Strategies
  • Medical Record Analysis
  • Deposition scheduling
  • Client success improvement methods
  • Regulatory compliance
  • Customer service

Work Experiences

  • Was able to effectively communicate with members of the operations, finance, and clinical departments.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Transported Tableau to one year customer locations.
  • Based recommendations on prior outcomes.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Advised attorneys on potential settlement breakthroughs.
  • Added an additional $9 in client recoveries.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a winning verdict in 59% of cases.
  • Contributed to securing President's Club for the firm by efficiently managing and settling personal injury cases, which accounted for $10 in firm profits.

Summaries

  • Achieved 60% more timely settlements.
  • Achieved pre-trial settlements in 29% of cases.
  • Achieved a 68% reduction in documentation time.
  • Clear understanding of risk assessment and stakeholder engagement as well as workflow optimization training.
  • Experienced process Insurance Specialist with a track record of managing large caseloads in high-pressure situations.
  • Adept in reducing delays by 38%.
  • Achieved a 68% increase in favorable settlements.
  • Adept at ensuring accurate legal filings.
  • Adept at optimizing case tracking systems and reducing processing delays by 48%, helping ensure that all legal documents are filed within jurisdictional deadlines.
  • Achieved Top Performer for outstanding case management.

Accomplishments

  • Drafted settlement demand letters for insurance companies that resulted in a 26% improvement in average settlement values.
  • Developed and maintained a comprehensive database for all firm cases, improving data retrieval speed by 46% for attorneys and staff.
  • Facilitated arbitration and mediation proceedings, resulting in successful outcomes in 41% of cases under management.
  • Successfully appealed 10 denied claims, resulting in reversed decisions and an added client recovery of $8.
  • Worked directly with legal counsel to escalate complex cases to litigation, ensuring that all court filings were timely and complete.
  • Provided ongoing guidance to clients on their treatment plans and out-of-pocket expenses, improving overall case outcomes and client satisfaction.
  • Established legal case tracking system, improving file organization and reducing critical task completion times by 79% for the legal team.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reviewed and summarized medical records for disability and impairment negotiations, facilitating higher client recoveries by $9 on average.
  • Managed intake and ongoing communications for over 10 clients, increasing client retention by 60% through efficient case handling.

Affiliations

  • Society of Certified Workers Compensation Associates
  • The National Trial Lawyers Association
  • Phi Alpha Delta Law Fraternity at program
  • Lions Club
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • National Alliance for Victim’s Rights – Legal Professionals Group
  • American Professional Case Managers Association
  • Rotary International
  • Society for Human Resource Management (SHRM) – Legal Specialist Group

Certifications

  • Certified Legal Manager (CLM) - initiative
  • Medical Claims and Billing Specialist Certification - Summit Group
  • Certified Public Accountant
  • Certified Paralegal in Personal Injury Law - Summit Group
  • Certified Patient Advocate (CPA) - Patient Advocate Certification Board
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Workers' Compensation Professional (CWCP) Brightline
  • ServSafe
  • Certified Legal Case Manager (CLCM) - Summit Group

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