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Skills

  • Money handling abilities
  • Client intake and assessment procedures
  • Cultural competency in diverse client populations
  • Client risk assessment
  • Multi-line phone talent
  • Adapting to client-specific needs
  • Client Satisfaction Improvement Strategies
  • Sales expertise
  • CRM
  • Warehousing functions

Work Experiences

  • Increased the team's revenue by over $17 in sales.
  • Created and maintained a detailed database to develop promotional sales.
  • Educated employees on company procedures and services.
  • Used a POS system to itemize and total the purchases of 9 customers.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Provided clients with basic technical support for a variety of initiative company products.
  • Averaged 15 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Welcomed, greeted, and assisted customers, generating $5 in 6 months revenue in a high-traffic store.
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Achieved success in providing unsurpassed customer service.
  • Salesforce expert with experience in client relations services.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Competent Client Care Worker with a desire to exceed sales targets and establish long-term customer relationships.
  • Offering 16 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • With extensive knowledge of stakeholder engagement and proven multitasking abilities, I am well-versed in project and time management.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Improved client support response times by 17% via real-time tracking software and client follow-ups.
  • Continuously monitored client health outcomes, adjusting care approaches as needed, which improved client self-sufficiency by 31% over three years.
  • Trained and mentored junior staff, improving their competency and decreasing onboarding time by 19% days.
  • Promoted to senior client care specialist after reducing client case escalations by 19%.
  • Collaborated with team of 6 in the development of category.
  • Identified service gaps through client feedback analysis, leading to the development of ServiceNow that expanded service reach by 53%.
  • Boosted outreach success by developing targeted engagement strategies, increasing community program participation by 33% within 18 months.
  • Worked collaboratively with social workers to develop long-term support plans for clients at risk, resulting in 57% higher success rates in independent living.
  • Designed personalized care plans for a diverse spectrum of clients, driving improvements in long-term health and well-being evaluations.
  • Increased referral rates to QuickBooks by 22% through trust-building and word-of-mouth advocacy among clients.

Affiliations

  • National Association of Addiction Treatment Providers (NAATP)
  • National Alliance on Mental Illness (NAMI)
  • Child Welfare League of America (CWLA)
  • Association for Community Organization and Social Administration (ACOSA)
  • World Health Organization (WHO) – Health Workforce Department
  • American Public Human Services Association (APHSA)
  • Case Management Society of America (CMSA)
  • American Healthcare Association (AHCA)
  • National Coalition for Homeless Veterans (NCHV)
  • Person-Centered Care Services (PCCS)

Certifications

  • Certified Substance Abuse Counselor (CSAC)
  • Certified Community Health Worker (CCHW)
  • Salesforce
  • Licensed Baccalaureate Social Worker (LBSW)
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Health and Wellness Coaching Certification (NBC-HWC)
  • Certified Geriatric Care Manager (CGCM)
  • National Association of Healthcare Advocates (NAHAC) Certification
  • Certified Child Protection Worker (CCPW)

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