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Skills

  • Contract performance management
  • Understanding of contracts
  • Sales contracts
  • Metric contracts
  • Contract modification
  • Contract carrier procurement
  • Foreign Contract Development
  • Flight safety
  • Preflight briefings
  • Evaluating contracts

Work Experiences

  • Achieved 57% compliance with aviation safety regulations through teamwork and proactive issue resolution during category flights.
  • Passengers' concerns about delayed and canceled flights were addressed, and the issue was resolved through optimized.
  • Assumed additional responsibilities in the absence of senior flight attendants, ensuring uninterrupted service for 17 long-haul international flights.
  • Achieved 69% fewer complaint escalations.
  • Awarded Top Performer for achieving impeccable customer feedback scores while reducing passenger complaints by 36% in 2018.
  • Collaborated with cockpit crew to ensure passenger safety and comfort during emergency landings and diversions at Denver airport.
  • Instructed passengers on how to use safety equipment such as seatbelts and oxygen masks, as well as giving in-depth safety presentations.
  • Assisted 6 elite status travelers.
  • Aided the boarding process by greeting passengers as they boarded the plane and directing them to their seats.
  • Transported Microsoft Excel to two years customer locations.

Summaries

  • Achieved life-saving outcomes with first aid and CPR.
  • Achieved 79% compliance with FAA standards on every flight.
  • Flight Attendant with a passion for safety and customer service.
  • Professional Flight Attendant with 16 years of experience in the aviation industry.
  • Adept at collaborating with crew members.
  • Achieved a 16% satisfaction rate in 2019.
  • Flight Attendant with dynamic customer service skills who is energetic and multilingual.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Contract Flight Attendant.

Accomplishments

  • Collaborated with team of 18 in the development of method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Facilitated emergency procedures and ensured proactive passenger safety during turbulence, exceeding airline safety standards in 2022.
  • Decreased aircraft turnaround time by 57% by collaborating closely with ground and cabin crews for expedited boarding and deplaning procedures.
  • Played an instrumental role in assisting passengers with special needs or medical conditions, reducing onboard emergency incidents by 75%.
  • Demonstrated ability to make time-sensitive decisions during mid-air incidents, ensuring passenger safety and avoiding flight interruptions.
  • Handled high-priority security concerns by effectively communicating and cooperating with air marshals and pilots, maintaining passenger safety throughout 2023.
  • Delivered in-depth safety briefings to over 3 passengers per flight, ensuring a 38% increase in passenger compliance with safety protocols.
  • Worked on VIP charters for high-profile clients, providing personalized service and achieving repeat client bookings, maintaining 72% satisfaction levels.

Affiliations

  • American Medical Informatics Association
  • Crisis Response Coordinator – Aviation Sector
  • Professional Aviation Safety Specialists (PASS) Union
  • International Council of Nurses
  • Council of Protocol Executives (CPE)
  • Jaycees
  • World Food Safety Organisation (WFSO)
  • Association of Information Technology Professionals
  • Emergency Medical Services Safety Foundation (EMSSF)
  • International Flight Services Association (IFSA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Emergency Procedures and Equipment Safety Training, standard, 2018
  • Cisco Certified Internetwork Expert (CCIE)
  • International Air Transport Association (IATA) Dangerous Goods Regulation (DGR) Certification, 2022
  • Certified Emergency Medical Technician (EMT), Cedar Works, 2023
  • Cabin Safety Instructor Certification, metric, 2018
  • Google Certified Professional Cloud Architect
  • Aircraft Lavatory and Water System Service Certification, 2015
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+

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