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Skills

  • Emergency Procedure Guidance
  • Operational improvement
  • MS Office
  • Problem resolution
  • Communications
  • Business operations
  • Technical issue resolution
  • Ability to work under pressure
  • Performance improvement
  • Cash Handling and Ticket Sales

Work Experiences

  • Coordinated event schedules.
  • Achieved a 42% vendor satisfaction increase.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with a team of 12 volunteers.
  • Answered 12 calls per two years to help customers with their questions and concerns.
  • Contributed to the improvement of future initiative.
  • Conducted real-time social media updates.
  • Helped patrons find seats by directing them and lighting paths.
  • Assisted with post-event tear-down, reducing overall closure time by 84% and helping expedite venue transitions.

Summaries

  • Accelerated team efficiency.
  • Achieved seamless event set-ups.
  • Event Staff Volunteer with 13 years of successful performance reporting and cross-functional collaboration experience.
  • Industrious and energetic, with a knack for completing a variety of tasks quickly.
  • Committed to providing excellent customer service, resolving patron concerns quickly and improving overall satisfaction at high-volume events.
  • Achieved a 43% reduction in wait time.
  • Achieved a 60% reduction in guest registration time.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Usher is a dedicated worker who excels at security, maintenance, and cleaning.
  • Boosted attendee engagement by 39%.

Accomplishments

  • Worked closely with local authorities to ensure permits were in place for outdoor events of up to 18 attendees.
  • Coordinated with catering teams to deliver meals to 6 VIP guests, ensuring dietary restrictions were communicated effectively and adhered to.
  • Resolved product issue through consumer testing.
  • Provided bilingual event assistance (French and English) for international guests, enhancing communication and overall guest experience.
  • Helped manage event schedules by reducing setup time by 44%, directly improving team efficiency and decreasing operational downtime.
  • Documented and resolved process which led to system.
  • Assisted in coordinating transport logistics for 17 VIP guests, ensuring timely and efficient transport services with 55% customer satisfaction improvement.
  • Worked closely with audio/visual teams to coordinate technical requirements, resulting in 54% fewer technical disruptions during events.
  • Assisted in setting up branded booth displays, contributing to a 84% increase in event visibility and brand interaction.
  • Handled guest inquiries and provided accurate event information, resulting in higher guest satisfaction rates of 50%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Meeting Professionals International (MPI)
  • Lions Club
  • Project Management Institute (PMI)
  • Project Management Institute
  • American Planning Association (APA)
  • Society for Human Resource Management (SHRM) - Event Staff Sector
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Association of Information Technology Professionals

Certifications

  • Fundamentals of Volunteer Program Management Vantage, 2017
  • Conflict Resolution and Mediation Certification - Summit Group - 2018
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Alcohol Seller-Server (TABC) Certification process, 2018
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • TIPS (Training for Intervention ProcedureS) Certification – Lakeside Partners, 2024
  • First Aid, CPR, and AED Certification procedure, 2017
  • Team Leadership and Management Certificate, Beacon Labs, 2016

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