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Skills

  • Territory management
  • Client solution customization
  • Client event planning and execution
  • Strategic partnerships
  • Sales data analysis
  • Sales forecasting
  • Corporate account management
  • Systems and software programs
  • Lead generation and conversion
  • Trained in consumer marketing

Work Experiences

  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Increased the team's revenue by over $5 in sales.
  • Organized sales meetings for the staff to talk about development strategy, best practices, and process improvements.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Hired 14 sales representatives over a 18 months period.
  • Worked to resolve issues with high-profile customers in order to maintain relationships and increase the number of repeat customers.
  • Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.
  • Hired, supervised, and coached 15 employees on sales strategies to maximize performance.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Attracted high-end clients.
  • Adept at identifying market gaps.
  • Expert in boosting revenue and sales while increasing productivity and customer satisfaction.
  • Exceptional at spotting and profiting from new market trends and revenue opportunities.
  • Skilled in quality assurance and capable of streamlining daily activities to increase productivity and sales.
  • Achieved a 43% reduction in customer lead times.
  • Aligned sales efforts with marketing strategies.
  • Costs were consistently reduced while profits were increased.
  • Charter Sales Manager with 14 years of successful strategic planning and stakeholder engagement experience.

Accomplishments

  • Managed a portfolio of over 12 key clients, contributing to a 64% increase in repeat bookings through tailored retention strategies.
  • Collaborated with team of 6 in the development of initiative.
  • Designed and introduced flexible pricing models, increasing off-peak charter bookings by 5% during traditionally slow periods.
  • Drove a customer-centric culture within the sales team that led to a 20% improvement in Net Promoter Score (NPS).
  • Resolved product issue through consumer testing.
  • Cultivated relationships with key decision-makers across Miscellaneous, leveraging strong connections to successfully close deals worth over $12.
  • Documented and resolved category which led to standard.
  • Developed customized presentations and proposals for corporate clients, increasing contract close rates by 7%.
  • Managed charter bookings and ensuring a 83% on-time delivery rate for corporate and VIP clients.
  • Conducted market research leading to entry into program, which resulted in hitting 25% of projected target within 2 months.

Affiliations

  • National Business Aviation Association (NBAA)
  • Luxury Travel Advisor Association
  • European Business Aviation Association (EBAA)
  • The Institute of Travel Management (ITM)
  • Association for Supply Chain Management (APICS)
  • Certified Sales Professional (CSP)
  • International Council of Nurses
  • American Marketing Association
  • Elite Account Executives Society
  • Commercial Aviation Educators and Trainers Network

Certifications

  • Aviation Risk Management Awareness Certification
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • CompTIA Network+
  • Charter Operations Master Class Training Denver
  • Certified Business Development Professional (CBDP)
  • ServSafe
  • Certified Air Charter Broker (ACB) Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Certificate in Marketing and Sales Analytics 2024

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