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Skills

  • Loss prevention expertise
  • Operational improvement
  • Credit risk forecasting
  • Problem analysis and resolution
  • Loss prevention assessment programs
  • Advanced Excel
  • Collections process improvement
  • Relationship development
  • Communication skills
  • MS Office

Work Experiences

  • Achieved savings through restructuring.
  • Achieved results within 2015.
  • Achieved savings through resource realignment.
  • Answered 4 calls per 18 months to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Achieved results over 2019.
  • Collaborated with underwriters on priority accounts.
  • Achieved a 47% drop in charge-offs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Loss Mitigation Supervisor with 9 years of successful team leadership and process improvement experience.
  • Achieved continuous improvements in regulatory compliance.
  • Achieved a 57% reduction in customer complaints.
  • Strengths in budget management and quality assurance backed up by Miscellaneous training.
  • Loss Mitigation Supervisor is a multi-talented Loss Mitigation Supervisor who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Used my investigative and communication skills to obtain information and evidence.
  • Achieved a 47% increase in long-term repayment success.
  • Professional in Loss Prevention with a track record of developing programs to reduce corporate theft, loss, and waste.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Monitored ServiceNow analytics to proactively manage high-risk accounts, reducing delinquencies by 74%.
  • Introduced data-driven decision-making models, resulting in a 29% drop in defaults rate.
  • Initiated new loss mitigating strategies that directly contributed to a 30% increase in borrower retention rates.
  • Developed dynamic training programs for 3 staff in loss prevention, resulting in 46% increase in workflow efficiency.
  • Mentored junior staff in foreclosure prevention techniques, helping the team achieve a 17% improvement in case resolution time.
  • Improved customer retention by 84% through borrower-friendly solutions and empathetic service models.
  • Incorporated innovative restructuring techniques, reducing overall loss exposure by 59% on framework.
  • Facilitated negotiations between external auditors, ensuring regulatory compliance and timely reporting for $18 portfolio.
  • Led a cross-functional team to assess risk, reducing overall default rates by 67% within 7 months.
  • Analyzed and adjusted delinquent loan portfolios, reducing write-offs by $14 in 2021.

Affiliations

  • National Conference of Bankruptcy Judges (NCBJ) – Industry insights on legal trends impacting loss mitigation
  • International Association of Administrative Professionals
  • Association for Financial Professionals (AFP)
  • Our Community Mortgage Professionals (OCMPA) – Regional Professional Organization
  • American Association of Professional Debt Arbitrators
  • Financial Services Roundtable for Housing Policy (FSR)
  • National Foundation for Credit Counseling (NFCC)
  • Society of Women Engineers
  • National Association of Default Professionals (NADP)
  • Credit Services Association (CSA)

Certifications

  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Anti-Money Laundering Specialist (CAMS) - ACAMS
  • CompTIA A+ Technician
  • Loss Mitigation Specialist Certification - Summit Group
  • ServSafe
  • Project Management Professional (PMP) - PMI
  • Data Analytics Certification – initiative
  • Certified Foreclosure Prevention Specialist (CFPS) – initiative

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