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Skills

  • POS System proficiency
  • Table setting
  • Handling customer complaints
  • Point of sale knowledge
  • Customer retention through service quality
  • Daily specials memorization
  • Cash handling expert
  • Food transport and serving techniques
  • Cost control and portion management
  • Food presentation skills

Work Experiences

  • Evaluated a 2 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic framework restaurant.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Supported the needs of a 3-person wait staff who attended to the specific needs of countless customers on a daily basis for method restaurant with social relevancy and intentionality.
  • Achieved results over 15 months.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 8%.
  • Addressed guest feedback.
  • Showed enthusiasm and promoted method service to customers, which resulted in an increase in referrals and walk-in traffic.

Summaries

  • Make thoughtful recommendations and take dietary restrictions into account.
  • Collaborative team leader with extensive experience in fair supervision.
  • Explaining flavor, initiative, and method aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Kitchen Server is a focused and dependable Kitchen Server who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Kitchen Server with 17 years of successful project management and client relations experience.
  • Experienced Kitchen Server with method restaurant environments.
  • Kitchen Server who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Within Miscellaneous, senior Kitchen Server and outstanding performer in project management and process improvement.

Accomplishments

  • Handled high-volume seating and multiple service sections, consistently meeting corporate guest-satisfaction standards.
  • Collaborated with management to roll out a new customer feedback system, leading to 35% improvement in guest satisfaction.
  • Collaborated with team of 8 in the development of category.
  • Resolved 2 customer complaints per week with a 58% success rate, improving Yelp ratings by 46% over process.
  • Leveraged experience in high-paced environments to deliver exceptional service to 16 tables per shift with zero errors.
  • Participated in special events coordination, contributing to a 79% increase in event-driven revenue.
  • Implemented a table rotation system that optimized seating efficiency, reducing guest wait times by 46% during peak hours.
  • Developed and implemented processes to reduce customer wait times, leading to a 63% improvement in overall service speed.
  • Resolved product issue through consumer testing.
  • Implemented portion control measures that significantly reduced food waste by 17%, contributing to cost savings.

Affiliations

  • Foodservice Employee Certification 2023
  • Foodservice Educators Network International (FENI)
  • Green Restaurant Association (GRA)
  • Restaurant Manager Certifications 2016
  • American Society of Safety Professionals
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Council of Hotel and Restaurant Trainers (CHART)
  • National Food Safety Training Institute

Certifications

  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Responsible Beverage Service Training (RBST)
  • Advanced Food Safety Training Level 2
  • Certified Hospitality and Tourism Management Professional
  • Certified Frontline Food Service Professional (CFFP)
  • CompTIA Security+
  • ServSafe Food Handler Certification
  • Workplace Safety Certification Northwind
  • Certified Public Accountant

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