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Skills

  • Point of sale knowledge
  • Customer satisfaction improvement
  • Stocking and replenishing
  • Wine service
  • Food and beverage pairings
  • Food order management
  • Banquet coordination
  • Customer retention through service quality
  • Cash handling and customer billing
  • Cash Handling

Work Experiences

  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic framework restaurant.
  • Met 18 months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Showed enthusiasm and promoted method service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Accurately processed up to $12 in transactions per night.
  • Assessed guest needs throughout their meal.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Addressed guest feedback and adapted service approach accordingly, which resulted in a notable increase in positive in-person reviews.
  • Supported the needs of a 3-person wait staff who attended to the specific needs of countless customers on a daily basis for method restaurant with social relevancy and intentionality.

Summaries

  • Customer experience is known to be enhanced by this dynamic presence.
  • Kitchen Server with over 13 years of standard and framework service experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Kitchen Server is a multi-talented Kitchen Server who is consistently rewarded for planning and operational improvements.
  • Efficient Kitchen Server with over 4 years of experience in framework and method service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Kitchen Server who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Kitchen Server is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • With careful organization, he is an effective creator of service structures.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.

Accomplishments

  • Received Scrum Master in food service, enhancing compliance with health and safety guidelines and promoting guest confidence.
  • Led a cross-functional team in catering events, ensuring flawless food distribution and client satisfaction across 15 engagements.
  • Developed and implemented processes to reduce customer wait times, leading to a 63% improvement in overall service speed.
  • Effectively juggled multiple tables, reducing guest wait times while managing 7 covers during peak hours.
  • Improved order accuracy through continuous communication with kitchen staff, reducing errors by 48% over program.
  • Achieved employee of the month recognition 3 times for outstanding customer service, teamwork, and upselling metrics.
  • Applied upselling strategies to promote premium dishes, driving a 28% increase in average ticket sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized deep understanding of menu offerings to sell high-margin seasonal items, contributing to a 71% increase in revenue.
  • Collaborated with management to roll out a new customer feedback system, leading to 35% improvement in guest satisfaction.

Affiliations

  • American Marketing Association
  • Jaycees
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Certified Alcohol Service Professional (CASP) License
  • Volunteer Server at framework
  • Green Restaurant Association (GRA)
  • Toastmasters
  • Certified Dining Room Associate (CDRA)
  • Society of Human Resource Management
  • International Association of Food Protection (IAFP)

Certifications

  • Occupational Safety and Health (OSH) Food Safety Training
  • Allergen Awareness Certification - Northwind
  • Certified Hospitality Supervisor (CHS)
  • Applied Food Service Sanitation Certification
  • Health and Safety in Food Preparation Level 1
  • Alcohol Awareness Training — Meridian
  • ServSafe Food Handler Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Professional Food Manager (CPFM)

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