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Skills

  • Multilingual communication competence
  • Ensured compliance with industry standards
  • Cross-functional team collaboration
  • Escalation management and resolution
  • Multivendor equipment integration
  • Infrastructure updates
  • Vendor relationship management
  • Organization
  • Hardware procurement and integration
  • Diagnosing issues

Work Experiences

  • Site evaluations, customer surveys, and team audits were all things I did.
  • High-availability infrastructures were planned, tested, and supported by me.
  • Collaborated with cross-functional teams to reduce network downtimes by 79%, enhancing operational efficiencies.
  • Finished framework of project, which resulted in metric.
  • Championed the integration of cloud-based network monitoring software, which decreased manual monitoring tasks by 19%.
  • Collaborated with cross-functional teams.
  • Adjusted QoS policies.
  • Used Adobe Creative Suite to compile data gathered from various sources.
  • Answered 10 phone calls per 18 months to assist customers.
  • Increased customer satisfaction by coming up with new ways to solve problems.

Summaries

  • Accomplished network professional.
  • Proficient in promoting procedure by leveraging project management and client relations knowledge.
  • Workday and Asana experts with exceptional interpersonal skills.
  • Risk assessment and framework systems expert.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Dedicated System Administrator with the ability to respond to a variety of challenges in a focused and innovative manner.
  • Years of progressive IT experience 7.
  • Knowledge of SAP in depth, as well as workflow optimization and stakeholder engagement abilities.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Accomplished network professional with expertise in managing SLA agreements, consistently reducing outage times to meet critical benchmarks and avoid 10 penalty fees.

Accomplishments

  • Championed the implementation of an automated alert system that reduced average network downtime by 69% across all internal networks.
  • Utilized CPA expertise to successfully configure ServiceNow and improve network security measures by 60%.
  • Collaborated with other departments to deploy new network features, contributing to an increase in system reliability by 15%.
  • Enabled real-time performance monitoring through Microsoft Excel, which reduced manual checks by 57%.
  • Influenced management-level decisions by preparing detailed performance reports on network health and uptime trends over process.
  • Coordinated an infrastructure upgrade of QuickBooks impacting 6 locations with zero unplanned downtime.
  • Designed new network architecture to support the growth of 11 new users while maintaining performance objectives.
  • Led a cross-functional team to troubleshoot complex network issues, decreasing ticket resolution time by 4 hours per incident.
  • Supervised the migration of 7 systems into a cloud-based infrastructure, improving scalability and redundancy.
  • Crafted detailed network outage post-mortems, enhancing transparency and securing cross-functional buy-in for infrastructure improvements.

Affiliations

  • Scholarship recipient, Northwind for excellence in network operations management and automation.
  • Member of Open NOC Project – Collaborating with peers to share standardized best practices across network operations centers globally.
  • Certified in IT Infrastructure Library (ITIL) Foundation – Leveraged knowledge to improve service continuity in network operations.
  • Enrolled in the Cloud Networking track at category – Developed skills in cloud-based network design and infrastructure.
  • Contributor to the Tech Infrastructure Forum – Shared insights on automating network monitoring tools using program.
  • Active member in the Linux Foundation Networking – Contributing to community discussions around LFN certifications and open standards.
  • Active participant in the Network Operations Community at Summit Group, collaborating on real-world case studies.
  • Institute of Electrical and Electronics Engineers (IEEE) Communications Society member – Attended regular webinars on cutting-edge networking technology.
  • Participant, Certified Information Systems Security Professional (CISSP) Local Chapter – Engaged in discussions on network infrastructure hardening.
  • Completed coursework through the Open Networking Foundation (2019) – Studied NFV (Network Functions Virtualization) implementation strategies.

Certifications

  • Certified Information Systems Auditor (CISA)
  • Fortinet NSE 4 - Network Security Professional
  • Certified Wireless Network Administrator (CWNA)
  • Certified Ethical Hacker (CEH)
  • Amazon Web Services (AWS) Certified Solutions Architect
  • Certified Data Center Operations Manager (CDCOSM)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)

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