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Skills

  • Team building
  • Customer service
  • Relationship development
  • Vendor relationship management
  • Market trend analysis
  • Product development
  • Budgeting and Allocation 
  • Agile Sprint Planning
  • Regulatory compliance
  • Project organization

Work Experiences

  • Boosted profitability of Jira.
  • Experimented with marketing channels such as paid acquisition, social media, and creating new content.
  • Championed a customer-centric mindset within the product team.
  • Compiled product, market, and customer data to forecast accurate sales and profit projections.
  • Built and maintained KPI dashboards, tracking user behavior to improve product performance by 73% over 13 sprints.
  • Implemented optimal sales strategies for the Boston market in order to meet commercial objectives.
  • Achieved industry-leading results for metric customers through launched.
  • Achieved a 45% reduction in checkout time.
  • Analyzed key competitor offerings and industry standards, leading to innovative feature implementation and a 73% improvement in customer retention.
  • Achieved a 62% reduction in churn.

Summaries

  • Leader who is detail-oriented, attentive, and decisive.
  • With creative and proactive approaches, I've managed all stages of campaigns, deepened partnerships, and increased sales.
  • Achieved a 83% increase in user engagement.
  • Achieved results in 18 key regions.
  • Dedicated team leader with experience analyzing market trends and customer needs in order to create targeted marketing campaigns.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Product Management Associate.
  • Adaptable Product Management Associate with a demonstrated ability to partner with sales teams, improving conversions by 83% across 12 key regions through smart positioning strategies.
  • Aligned product roadmap with business needs.
  • Excited to bring my workflow optimization experience to my new position.

Accomplishments

  • Utilized customer feedback data and engagement metrics to prioritize high-value product backlogs, decreasing time-to-market by 17 weeks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and tracked key performance indicators, leading to insights that optimized product features and increased overall retention by 56%.
  • Launched a high-impact SAP feature that led to a measurable uplift in engagement rates, growing the user base by 26% over 16 months.
  • Facilitated cross-team workshops to brainstorm and validate feature ideas, increasing feature success rate by 80% in subsequent releases.
  • Collaborated with cross-functional teams to launch Tableau in system, resulting in 80% increase in market penetration within 16 months.
  • Coordinated quarterly product roadmap presentations for executive stakeholders, ensuring alignment and obtaining buy-in for strategic initiatives.
  • Collaborated with the engineering team on technical feasibility assessments, leading to delivery of key features 15 weeks ahead of schedule.
  • Worked closely with sales, marketing, and engineering teams to successfully launch SAP in Atlanta, achieving $3 in revenue within 2 months.
  • Developed user personas and journey maps, which helped the UX/UI team reduce friction points, leading to a 59% rise in engagement.

Affiliations

  • Scrum Alliance Certified Product Owner
  • International Council of Nurses
  • Interaction Design Foundation (IxDF)
  • National Association of Social Workers
  • Customer Experience Professionals Association (CXPA)
  • Lions Club
  • Women in Product (WiP)
  • Association for Supply Chain Management (APICS)
  • Association of International Product Managers and Marketers (AIPMM)
  • Association of Information Technology Professionals

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Advanced Product Management Certification from Cedar Works
  • Microsoft Certified: Azure Fundamentals
  • Certified Public Accountant
  • Amazon Web Services (AWS) Certified Cloud Practitioner
  • UX Design Professional Certification from Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Data Science and Machine Learning Specialization from Beacon Labs

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