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Skills

  • Accounts receivable management
  • Audit preparation and compliance
  • Project oversight
  • Hiring and recruitment
  • Cross-functional collaboration
  • Pharmacy operations management
  • Wellness services
  • Multidisciplinary team collaboration
  • Staff management
  • Team leadership and coaching

Work Experiences

  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Collaborated with IT to develop a new patient portal that offered real-time access to account information, resulting in 34% fewer inbound calls.
  • Authorized adjustments and refunds.
  • Achieved Innovation Award for outstanding leadership.
  • Achieved results within three years.
  • Coordinated the resolution of complex billing issues.
  • Authorized adjustments and refunds within company policies, ensuring swift resolution while preserving patient satisfaction.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Created customized patient letters to articulate account status and payment plans, improving patient clarity and reducing incoming queries by 24%.
  • Achieved results in the first one year.

Summaries

  • Performance reporting and team leadership experts.
  • Adept at optimizing workflows.
  • Adept at integrating technology for better financial outcomes.
  • Accomplished leader skilled in medical billing, coding, and revenue cycle management, routinely achieving collection targets and increasing team performance by 54%. A proactive problem solver with a focus on enhancing patient satisfaction and adherence to regulations.
  • Adept in creating scalable solutions to streamline workflow.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Achieved a 37% reduction in onboarding time for new hires.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Analytical and driven leader with expertise in data analysis and KPI monitoring. Led team improvements yielding a 53% increase in revenue collection and patient satisfaction through process optimization and workflow enhancements.

Accomplishments

  • Led a team of 5 Patient Account Representatives to exceed monthly collection goals by 38% for 11 consecutive months.
  • Reduced accounts receivable days by 10% through the implementation of new patient billing automation technologies.
  • Resolved product issue through consumer testing.
  • Promoted best practices for patient account representatives, leading to improved accuracy and reduced payment delays by 74%.
  • Created comprehensive patient financial counseling protocols, helping patients better understand their options and reducing overdue payments by 67%.
  • Documented and resolved metric which led to framework.
  • Played a pivotal role in integrating new billing technologies, resulting in a 65% reduction in processing errors and increased efficiency.
  • Led a cross-departmental initiative to streamline insurance verification, impacting 7 accounts and reducing processing delays by 56%.
  • Implemented a multilingual patient dispute resolution strategy, focusing on Portuguese, which reduced billing-related misunderstandings by 34%.
  • Successfully negotiated on behalf of patients to resolve complex billing disputes, resulting in a 7% decrease in accounts sent to collections.

Affiliations

  • Collaborative Healthcare Patient Safety Organization (CHPSO)
  • HIMSS (Healthcare Information & Management Systems Society)
  • National Institute for Healthcare Leadership Development
  • Society for Human Resource Management (SHRM) – Healthcare Finance Section
  • Toastmasters
  • Healthcare Leadership Council (HLC)
  • Association for Supply Chain Management (APICS)
  • American Health Information Management Association (AHIMA)
  • American Medical Informatics Association
  • American Association of Healthcare Administrative Management (AAHAM)

Certifications

  • Certified Healthcare Financial Professional (CHFP)
  • American Association of Healthcare Administrative Management (AAHAM) Professional/Fellow Certification
  • Leadership in Patient Access Certification (LPAC)
  • Patient Financial Services Certification (PFS)
  • Certified Healthcare Access Manager (CHAM)
  • Certified Professional in Patient Account Management (CPPAM)
  • Certified Patient Financial Services Professional (CPSFP)
  • Apple Certified Associate (ACA)
  • Certified Medical Billing Specialist (CMBS)
  • Certified Revenue Cycle Representative (CRCR)

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