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Skills

  • Ball collection machine operation
  • Collaboration with groundskeeping
  • Organization
  • Relationship development
  • Customer Flow Management
  • Project organization
  • Club selection expertise
  • Business operations
  • Vendor relationship management
  • Team collaboration

Work Experiences

  • Achieved 45% growth year over year.
  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in planning and executing special events, increasing driving range traffic during peak weekends by 66%.
  • Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.
  • Activated safety devices and monitored the attraction during operation to reduce safety risks.
  • Administered basic repairs on range equipment.
  • Achieved cost savings of $14 annually.
  • Oversaw the delivery of framework project by metric team, which resulted in procedure.
  • Achieved a resolution rate of 37%.

Summaries

  • Contributed to a sustainability initiative.
  • Contributed to a 8-star satisfaction rating on framework.
  • Employee who is punctual and focused.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Attempt to obtain a new position with room for advancement while working with a growing team.
  • Tasks are completed with minimal guidance.
  • Co-maintained grounds.
  • Achieved consistently high feedback scores.
  • Costs were consistently reduced while profits were increased.
  • Friendly and eager to interact with guests of all ages in order to promote rides and attractions and create fun experiences.

Accomplishments

  • Successfully handled high volumes of point-of-sale transactions, maintaining a balanced cash drawer with zero discrepancies for 15 consecutive days.
  • Collaborated with management to identify new revenue opportunities, increasing overall profitability by 38% over 18 months.
  • Reduced lost item complaints by 42% through improved organization of rental and range equipment.
  • Utilized conflict resolution skills to mitigate guest misunderstandings regarding range rules and event schedules.
  • Assisted in developing marketing campaigns targeting local golf clubs and patrons, leading to a 36% visitor increase.
  • Worked closely with golf instructors, ensuring students were properly outfitted with equipment based on skill level and preferences.
  • Implemented new ball inventory management process, reducing waste and saving $6 per quarter in replacement costs.
  • Processed and balanced daily cash transactions for range fees and merchandise, achieving a 16% accuracy rate over the past year.
  • Effectively managed point-of-sale software to streamline checkout experiences during peak times.
  • Handled VIP and corporate accounts, ensuring precise and efficient planning for tournaments and events.

Affiliations

  • International Association of Administrative Professionals
  • Golf Course Superintendents Association of America (GCSAA)
  • Golf Industry Suppliers Association (GISA)
  • First Tee Program Volunteer
  • International Association of Golf Tour Operators (IAGTO)
  • Association of Information Technology Professionals
  • Jaycees
  • Golf Business Network
  • Women’s Golf Coaches Association (WGCA)
  • Customer Service Training Certification in 2024

Certifications

  • Golf Safety Compliance Officer
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified Golf Operations Professional (CGOP)
  • Certified Golf Facility Maintenance Technician (CGFMT)
  • Certified in Customer Satisfaction Improvement Techniques
  • Defensive Driving for Golf Facilities (Online Course)
  • Certified Facilities Planning and Design in Golf Industry
  • ServSafe
  • Customer Service Excellence Certification by Vantage

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