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Skills

  • Nursing staff leadership
  • Established nursing procedures
  • Communication with external healthcare providers
  • Compu-Cal Nutrition Assistant
  • Medical and nursing coordination
  • Developing record-keeping systems
  • Medical/surgical nursing
  • Infection control procedures
  • Nursing staff workflows
  • Nursing staff oversight

Work Experiences

  • Provided individualized care to patients by taking vital signs, documenting observations, administering framework treatments, and assessing their needs.
  • Collaborated with healthcare practitioners to provide emotional support for families, reinforcing a compassionate care environment during difficult times.
  • Addressed patient concerns.
  • Helped patients with mobility issues, such as getting in and out of beds, organizing wheelchairs, and setting up assistive devices.
  • Assisted in maintaining adherence to HIPAA regulations by securing sensitive patient information and ensuring audit preparation for 2023.
  • Addressed inquiries on medical results or care plans.
  • Assisted with daily living activities such as personal hygiene, feeding, and ambulation.
  • Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations.
  • Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety.
  • Coordinated patient transfer calls.

Summaries

  • Clear understanding of client relations and cross-functional collaboration as well as vendor management training.
  • Certified Nursing Assistant with extensive experience in patient care and administrative functions in hospitals.
  • With a commitment to specialized patient care, he is an expert in program and procedure treatments.
  • Capable of caring for patients in a variety of healthcare settings.
  • Certified Nursing Assistant Secretary is a multi-talented Certified Nursing Assistant Secretary who is consistently rewarded for planning and operational improvements.
  • Accomplished CNA Secretary with a track record of improving patient satisfaction by addressing concerns swiftly in under 17 minutes per case.
  • Excellent multitasking and attention to detail skills.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • CPA certified
  • To address patient needs in high-volume care facilities, be observant and reliable, with a good bedside manner and excellent time-management skills.

Accomplishments

  • Streamlined front office operations by optimizing patient check-in processes, resulting in a 61% reduction in wait times.
  • Implemented a new telephone etiquette training program, improving patient call response times by 16% and increasing satisfaction.
  • Accurately entered and updated patient billing information, reducing discrepancies and increasing insurance claim success rate by 57%.
  • Collaborated with nursing staff to schedule and manage physician appointments for 6 patients per week, leading to increased patient satisfaction by 75%.
  • Assisted over 9 patients daily with routine administrative documentation, improving patient satisfaction scores by 50%.
  • Supported patient discharge process, helping the nursing staff reduce average discharge times by 13 hours.
  • Implemented sterile technique protocols that reduced contamination incidents by 82% during patient care procedures.
  • Applied inventory tracking software to reduce stockouts of essential medical items, leading to 49% greater efficiency in resource use.
  • Successfully scheduled 12 patient procedures in alignment with medical staff availability, optimizing patient flow and reducing wait times by 22%.
  • Prepared and submitted daily financial reports on patient supplies, contributing to a 46% department-wide cost-saving initiative.

Affiliations

  • American Medical Technologists (AMT)
  • American Academy of Professional Coders (AAPC)
  • National Healthcareer Association (NHA)
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Healthcare Leaders Association (HLA)
  • Freemason
  • Toastmasters
  • International Association of Administrative Professionals (IAAP)
  • National Medical Association (NMA)

Certifications

  • Certified Health Records Manager (CHRM) - Ironclad Systems, 2015
  • Hospital Unit Secretary Certification - Harbor & Co., 2016
  • SHRM Certified Professional (SHRM-CP)
  • Medical Billing and Coding Certification - program, 2020
  • Certified Nursing Assistant (CNA) – Accredited by Beacon Labs
  • Salesforce
  • Certified Medical Receptionist (CMR) - metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Healthcare Administrative Specialist Certification - Columbus
  • Project Management Professional (PMP)

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