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Skills

  • Credit and collections
  • Event planning and execution
  • Financial reporting
  • Business Administration
  • Data entry
  • Cross-functional team leadership
  • Program files maintenance
  • Task prioritization
  • Executive presentations
  • Bilingual in Spanish

Work Experiences

  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Business Administrator Interns and clients.
  • Effectively interacted with Business Administrator Intern and Business Administrator Intern, took detailed notes, and distributed minutes to all attendees in several months meetings.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.

Summaries

  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Customer service and conflict resolution skills are excellent.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 18-person team.
  • When it comes to supporting daily activities as well as launched to improve the program, I'm a productive team player.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.

Accomplishments

  • Supported the development and execution of strategic marketing plans by analyzing customer data, increasing conversion rates by 56%.
  • Documented and resolved metric which led to initiative.
  • Led efforts to streamline internal project documentation, reducing administrative overhead by 75%.
  • Led the reorganization of physical and digital filing systems, improving data retrieval efficiency by 35%.
  • Collaborated with vendors to optimize procurement processes, lowering material costs by 24% while enhancing product quality.
  • Assisted finance team with reconciling procedure accounts, preventing discrepancies and strengthening audit readiness.
  • Reduced incident reporting time by 30% by redesigning the company's incident tracking form using Microsoft Excel.
  • Presented KPI findings to senior leadership, supporting data-driven decisions that resulted in operational improvements across customer success.
  • Developed a user-friendly SOP manual for client relations, helping reduce workflow-related errors by 52%.
  • Supported the marketing department by conducting competitive analysis, contributing to a program increase in market share over 6 months.

Affiliations

  • Association of International Business Communicators (IABC)
  • Toastmasters
  • National Business Education Association
  • National Association of Colleges and Employers (NACE)
  • Collegiate Entrepreneurs' Organization (CEO)
  • Toastmasters International for Public Speaking and Leadership Skills
  • Association for Supply Chain Management (ASCM)
  • Certified Administrative Professional (CAP) Certification
  • Lions Club
  • Association of Information Technology Professionals

Certifications

  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Bachelor's in Business Administration (program, 2020)
  • Data Visualization with Power BI (by Vantage)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in Strategy and Competitive Analysis (CSCA)
  • Tableau Desktop Specialist Certification
  • Project Management Professional (PMP)
  • Data Science for Business Leaders - Vantage

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