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Skills

  • Organization
  • New employee training
  • Authoria Talent Management
  • Effective communication skills
  • Problem resolution
  • HRIS technologies
  • Business operations
  • Insurance billing
  • Customer service
  • RFI Scanners

Work Experiences

  • Kept track of training costs in order to stay within the training budget.
  • Used role playing, simulations, and team exercises to convey training information.
  • Achieved Excellence Award for excellence in team training.
  • Created the first training manual for the Miscellaneous company.
  • Designed and led staff development training programs to improve employee knowledge, engagement, satisfaction, and performance.
  • Authored training manuals.
  • Achieved 34% compliance during peak processing periods.
  • Achieved a 42% reduction in order discrepancies.
  • Prioritized required training classes to accommodate Order Training Coordinators and Order Training Coordinators' schedules.
  • Presented training materials to a wide range of audiences, including both blue-collar and white-collar professionals.

Summaries

  • Risk assessment is a well-educated professional with a lot of talent.
  • Experienced Training Manager with a track record of coordinating training instructors, curriculum choices, and course plans to meet company objectives.
  • Order Training Coordinator and team leader with 5 years of experience in metric settings.
  • Hardworking and disciplined leader with advanced conflict resolution skills, excellent organizational skills, and a proactive attitude.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Expert in metric with a strong aptitude for launched and coordinated.
  • Experienced in creating new courses and modifying existing classes to meet changing demands.
  • Communicative and team-oriented, with Power BI expertise.
  • Order Training Coordinator is a hardworking and dependable Order Training Coordinator who excels at workflow optimization and stakeholder engagement.
  • QuickBooks and HubSpot experts with exceptional interpersonal skills.

Accomplishments

  • Coordinated with subject matter experts to introduce performance-based training that resulted in a 45% increase in trainee satisfaction scores.
  • Collaborated with HR to revise and implement the leadership development program, improving training manager engagement scores by 76% points.
  • Drove a company-wide initiative to centralize training efforts across multiple locations, resulting in 80% average performance improvement.
  • Collaborated with Operations and HR to develop a structured onboarding program, decreasing employee ramp-up time by 38% across 4 regions.
  • Conducted training needs assessments for multicultural teams, ensuring training materials were adaptable and improved onboarding by 22%.
  • Coordinated with Power BI vendors to ensure that LMS platform updates remained seamless, maintaining a consistent 33% training completion rate.
  • Trained a multicultural team of 18 employees, customizing content delivery to reduce onboarding time by 55% and improve overall satisfaction.
  • Led LMS introduction sessions and achieved Scrum Master for 10 employees to enhance knowledge retention and application in live order environments.
  • Introduced new e-learning materials that led to a 60% improvement in remote employee engagement and reduced time to competency.
  • Enabled the successful deployment of new order processing systems training for 2 locations, reducing incidents of non-compliance by 58%.

Affiliations

  • Engaged in the Society for Human Resource Management (SHRM), sharing best practices on training and employee development.
  • Participant in the Learning Guild, consistently engaging with eLearning strategies to improve remote employee training.
  • Collaboration with the American Training and Development Society (ATDS), enhancing skills in coordination and logistics for large-scale training programs.
  • Member of the Academy of Human Resource Development (AHRD), investigating the latest research in human performance improvement through training.
  • Member of the International Coaching Federation (ICF), applying coaching techniques to facilitate skill development through practical training modules.
  • Affiliated with the Workforce Training Professionals Association (WTPA), focusing on scalable training solutions for large teams.
  • Contributor to the International Federation of Training and Development Organizations (IFTDO), focusing on global training frameworks for order-processing improvement.
  • Certified member of the International Society for Performance Improvement (ISPI), contributing to process enhancements and training methodologies.
  • Participant in the National Association for Talent Development's (NATD) mentoring programs, driving higher LMS training completion rates.
  • Member of the Association for Talent Development (ATD) with a focus on instructional design and corporate training.

Certifications

  • CompTIA A+ Technician
  • Leadership Development Certificate, Harbor & Co.
  • Coaching and Mentorship Certification – International Coaching Federation (ICF)
  • Google Certified Professional Cloud Architect
  • Certified Human Resources Professional (CHRP)
  • Certified Facilitator of Adult Learning Programs – Lakeside Partners
  • Lean Six Sigma Green Belt Certification - Ironclad Systems, Raleigh
  • CompTIA Security+
  • Certified Customer Experience Professional (CCXP) – Customer Experience Professionals Association (CXPA)
  • Train-the-Trainer Certification – Summit Group

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