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Skills

  • Inventory management
  • Employee retention strategies
  • Insurance billing
  • Coordination skills
  • Project organization
  • Customer service
  • Business operations
  • Supervision
  • Relationship development
  • Administrative support specialist

Work Experiences

  • Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living skills, and disability or illness adaptation.
  • Balanced operational efficiency.
  • Educated patients and their families about programcare options, including systemand standard.
  • Adjusted patient care strategies.
  • Achieved recognition in 2015.
  • Prepared food and assisted patients in eating to support healthy nutrition.
  • Was in charge of inbound and outbound correspondence, which included mail, e-mail, and faxes.
  • Achieved zero medication errors for 10 consecutive months.
  • Achieved a 38% boost in patient compliance.
  • Advised patients on initiative at-home care, adjusting plans and schedules based on the patient's needs, conditions, and overall health.

Summaries

  • Project management and Asana expert.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Ability to recognize framework issues and integrate standard solutions to achieve initiative.
  • Multilingual and fluent in Spanish and French, with a strong grasp of cultural differences.
  • Grooming, team leadership, and light housekeeping are all skills that I have.
  • Provide personal and mobility assistance to a variety of patients with skill.
  • Dedicated professional with experience working with patients with standard and system disabilities and illnesses.
  • Dependable Caregiving Manager with Scrum Master credentials and 9 years of relevant experience.
  • Documenting vital statistics and health metrics is a strong suit.

Accomplishments

  • Introduced advanced scheduling tools that improved shift coverage consistency, reducing absenteeism among caregivers by 54%.
  • Redesigned the patient intake and assessment process, reducing errors by 41% and improving care effectiveness from the initial evaluation.
  • Optimized onboarding process, effectively reducing new caregiver training time from 18 days to 6 days, improving operational readiness and service quality.
  • Trained caregivers in the latest care methodologies and tools, resulting in a 29% increase in the application of best practices.
  • Reduced stress cases among caregivers by introducing mindfulness sessions and wellness programs, cutting instances of burnout by 70% within the first 15 months.
  • Designed a cost-reduction initiative that improved operational efficiency by streamlining administrative processes, reducing expenses by 64%.
  • Led the implementation of a culturally-sensitive care program, improving patient trust and compliance by 16% and fostering stronger community ties.
  • Championed a caregiver recognition program that boosted team morale and increased caregiver retention by 20% throughout 2022.
  • Implemented patient-centered feedback sessions that led to a 15% increase in patient satisfaction scores, particularly in areas related to communication and empathy.
  • Enhanced employee scheduling processes to minimize burnout and maximize efficiency, improving overall care team productivity by 75%.

Affiliations

  • Developed assessment protocols with the National Institute on Aging (NIA) for improving Alzheimer’s care plans.
  • Participant in regional Alzheimer’s and Dementia-specific training organized by the Dementia Care Professionals of America.
  • Member of the Society for Social Work Leadership in Health Care (SSWLHC), advancing care coordination protocols.
  • Completed OSHA in Multidisciplinary Geriatric Care Team Leadership through Harbor & Co. In 2024.
  • Completed certification in Trauma-Informed Care for Seniors through the Caring Skills Association (2022).
  • Earned accreditation in Palliative Care from the Center to Advance Palliative Care (CAPC).
  • Developed and delivered caregiver training sessions through the Home Care Association of America (HCAOA).
  • Member of the Consumer Voice for Quality Long-Term Care, focusing on patient feedback programs and care quality improvements.
  • Received the Six Sigma from the Caregiver Action Network (CAN), validating specialization in family caregiver communication.
  • Conducted research with the National Hospice and Palliative Care Organization (NHPCO) on patient care innovations.

Certifications

  • Basic Life Support (BLS) - American Heart Association
  • Certified Hospice and Palliative Nurse (CHPN) - Hospice & Palliative Credentialing Center
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • American Academy of Financial Management (AAFM)
  • Certified Healthcare Simulation Educator (CHSE) - Society for Simulation in Healthcare
  • SAP Certified Application Associate
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Care Manager (CCM) - Summit Group
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Advanced Care Planning Certification – Brightline

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