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Skills

  • Process improvement
  • Cash register and EFTPOS system operation
  • Boosting customer satisfaction scores
  • Hospital operations
  • Effective communication with team members
  • Basic barista knowledge and drink preparation
  • MS Office
  • Compliance with Health and Safety Standards
  • Operational improvement
  • Communications

Work Experiences

  • Made product recommendations based on a thorough understanding of each customer's needs and preferences.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Cleaned and sanitized work areas every three years to prevent infections and maintain store professionalism.
  • Kept the cafe clean and presentable by wiping, sanitizing, and replenishing supplies on a regular basis to support workflow efficiency and employee job tasks.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Built and dismantled display cases, secured and returned product to storage space to assist with opening and closing duties.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Looked after system equipment and made minor repairs to keep the coffee machines running smoothly.
  • Achieved results within 6 months.
  • Achieved results over 11 months months.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Ability to mitigate complex customer complaints constructively, improving overall satisfaction ratings by 50% over 12 months months.
  • Customer service and food and beverage experience is a plus for this accommodating Café Clerk.
  • Possess an upbeat demeanor as well as the ability to maintain composure during peak periods.
  • Within Miscellaneous, senior Cafe Team Member and outstanding performer in vendor management and risk assessment.
  • Cafe Team Member is a friendly and outgoing person with excellent interpersonal communication skills.
  • Achieved improvement over 16 months months.
  • Well-versed in a variety of brews and known for interacting with people from all walks of life.
  • Achieved consistent positive customer feedback.

Accomplishments

  • Optimized productivity through regular maintenance of equipment, reducing downtime and increasing service speed by 69%.
  • Resolved product issue through consumer testing.
  • Led efforts to upsell specialty drinks and seasonal items, boosting per-customer spend by an average of category.
  • Led a team to meet daily sales targets, increasing overall store revenue by 28% within 15 months months.
  • Resolved customer complaints and improved satisfaction ratings by implementing a feedback tracking system, resulting in a 35% improvement over 6 months months.
  • Implemented daily and weekly goals for cafe staff, increasing morale and boosting productivity metrics by 55%.
  • Developed a comprehensive training manual for new hires that improved training consistency and reduced onboarding errors by 76%.
  • Ensured compliance with customer order customization requests, improving accuracy and customer satisfaction ratings by 73%.
  • Increased hourly sales throughput by introducing a pre-order system during peak times, reducing customer wait times by 40% minutes.
  • Mentored junior staff in customer service etiquette, increasing positive customer feedback and service scores by 77%.

Affiliations

  • Specialty Coffee Association (SCA)
  • Retail Customer Service Community
  • Food and Beverage Management Institute
  • Association for Computing Machinery
  • National Association of Convenience Stores (NACS)
  • Customer Service Association
  • Environmental Health Group (Leading Heatlh and Safety Protocols)
  • Green Restaurant Association
  • Local Chamber of Commerce Food Service Council
  • National Restaurant Association (NRA)

Certifications

  • ServSafe
  • Cash Handling and Reconciliation Certification by method
  • First Aid/CPR/AED Certified by category
  • Certified Food Safety Manager by system
  • Point-of-Sale (POS) System Proficiency Certificate in HubSpot
  • Certified Hospitality Supervisor by method
  • Allergen Awareness Certification by category
  • Coffee Brewing Methods Certification by framework
  • Menu Design Certification by process
  • SHRM Certified Professional (SHRM-CP)

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